Exelon Launches the Exelon Promise to Fight Out of Control Energy Costs
Customer-first approach includes $60 million Customer Relief Fund, customer protections, and long-term policy reforms to ease burden on families and small businesses
As families and small businesses across the country continue to face higher energy bills, Exelon today announced The Exelon Promise, a comprehensive customer first approach to bring energy costs under control for families and businesses. The Exelon Promise combines immediate customer relief, strong protections, and practical policy reforms to fight the root causes driving higher customer costs.
Energy supply prices are rising nationwide due to a convergence of historic growth in electricity demand, limited energy supply, and market dynamics that are keeping energy supply costs at record highs. While utilities do not control these supply prices, Exelon – the parent of public utility companies Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO, and Pepco – is stepping up with practical solutions to get costs under control. Exelon's status as a fully regulated utility enables the company to invest in enhanced customer support and long-term solutions at a time of increased need.
"Energy costs are out of control – and we know the 11 million customers we serve are angry, they have every right to be," said Calvin Butler, President and CEO of Exelon. "We're accountable to our customers regardless of market conditions, which is why we are stepping up to support them with real relief, strong protections, and long-term solutions to help get costs under control. We're doing this by providing safe, reliable energy and ensuring that large energy users, like data centers, pay their fair share of the grid investments needed to support them."
Delivering Relief for Customers Now
As part of The Exelon Promise, the company has recently committed an additional $10 million to its Customer Relief Fund to support households and small businesses facing higher energy costs – bringing the total amount of the Fund to $60 million. Delivered through trusted nonprofit and state partners, the Fund has already helped more than 100,000 customers across Exelon's service areas.
Customers who need assistance today can also access bill assistance and flexible payment options through Exelon's local utilities, along with tools like energy efficiency programs, budget billing, and payment arrangements to help manage usage and costs.
Protecting Customers as Demand Accelerates
Electricity demand is increasing faster than at any point in the past century – driven by electrification, economic growth, and energy-intensive technologies like data centers and AI. Exelon says meeting that demand responsibly means ensuring everyday customers are protected.
"We welcome innovation," Butler said. "But our responsibility is to make sure growth happens in a way that protects customers. Data centers and large users should carry the risk, not the families we serve."
In addition to advocating price caps for energy market auctions, the public utility company is enhancing protections for the families and small businesses it serves by calling for commitments from large energy users to pay their fair share of costs.
"Families need someone in their corner right now who will fight for real solutions to rising costs, and it's heartening to see Exelon step up in this way in this critical moment for the people we serve," said Franklyn Baker, President and CEO of United Way of Central Maryland. "As an administrator of the Customer Relief Fund in Central Maryland, the United Way has been able to connect critical financial assistance directly to thousands of households facing rising energy costs."
Fixing the System Driving Higher Costs
Today's energy cost increases are tied to higher supply prices set through regional energy markets. Under the current structure, electricity generation is largely controlled by private energy corporations that benefit when tight supply drives up prices. Public utility companies like Exelon, by contrast, operate under strict regulation, with capped returns and costs closely overseen.
While these market dynamics have contributed to stronger utility financial performance, they have also created an unsustainable burden for many of the families and small businesses that depend on affordable, reliable energy. Exelon acknowledges that imbalance and is taking direct, customer‑focused action, matching the scale and urgency of today's challenges, to help ease costs and protect the communities it serves.
To control long-term costs, Exelon is advocating reforms that would allow fully regulated utilities to help build new energy supply, including utility-generated power, increasing competition, improving reliability, and easing pressure on prices.
A recent analysis by Charles River Associates found that allowing utilities to generate power could save customers between $9 billion and $20 billion, while strengthening grid reliability and reducing exposure to market volatility.
"This is about fixing what's broken," Butler said. "We need more energy supply, more competition, and a system that works for customers, not against them. Utility-generated energy creates much-needed competition within a market that's proven its inability to meet today's energy needs."
To learn more about The Exelon Promise, visit our website.
Exelon (NASDAQ:EXC) is a Fortune 200 company and one of the nation's largest utility companies, serving almost 11 million customers through six fully regulated transmission and distribution utilities — Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO, and Pepco. Exelon's more than 20,000 employees dedicate their time and expertise to supporting our communities through reliable, affordable and efficient energy delivery, workforce development, equity, economic development and volunteerism. Follow @Exelon on X and LinkedIn.
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James Gherardi
Exelon Corporate Communications
Media Hotline: 312-394-7417