Western Union Reports Second Quarter 2025 Results

• GAAP revenue was $1.03 billion; down 4% on a reported basis; adjusted revenue, excluding Iraq, was down 1%
• Branded Digital revenue grew 6% on both a reported and adjusted basis, with transactions up 9%
• Consumer Services reported revenue grew 39%; adjusted revenue was up 41%
• GAAP EPS of $0.37, or adjusted EPS of $0.42

The Western Union Company (the "Company" or "Western Union") (NYSE:WU) today reported second quarter 2025 financial results.

The Company's second-quarter revenue of $1.03 billion decreased 4% on a reported basis and adjusted revenue, excluding Iraq, decreased 1%. The decrease in revenue was largely driven by a slowdown in our North America retail business and lower revenue from Iraq, partially offset by growth in our Branded Digital and Consumer Services businesses.

"We continue to execute against our Evolve 2025 strategy, delivering a respectable quarter despite increased macroeconomic and political uncertainty," said Devin McGranahan, President and Chief Executive Officer. "Our diversified business model, resilient customer base, and keen focus on operational efficiencies highlight the flexibility of our business even in this difficult operating environment."

Second quarter GAAP EPS was $0.37, down from $0.41 in the prior year period. Adjusted EPS was $0.42 in the second quarter, down from $0.44 in the prior year period. The GAAP EPS was affected by lower income from Iraq, higher GAAP tax rate and higher interest expense, partially offset by operational efficiencies and fewer shares outstanding. Adjusted EPS was affected by lower income from Iraq and higher interest expense, mitigated by the benefits from our cost initiatives and fewer shares outstanding.

Q2 Business Results

• Consumer Money Transfer ("CMT") segment revenue decreased 8% on a reported basis, and 6% on an adjusted basis, excluding Iraq, while transactions declined 3% compared to the prior year period.

• Branded Digital revenue increased 6% on a reported and adjusted basis, with transaction growth of 9% compared to the prior year period. The Branded Digital business represented 29% and 36% of total CMT revenues and transactions in the second quarter, respectively.

• Consumer Services segment revenue grew 39% on a reported basis, and 41% on an adjusted basis compared to the prior year period, driven by the expansion of our Travel Money business in Europe, which included the acquisition of Eurochange Limited.

Q2 Financial Results

• GAAP operating margin was 19% in the current year period, up from 18% in the previous year period, while the adjusted operating margin was 19% in both the current and prior year periods. GAAP operating margin primarily benefited from favorable foreign currency impacts and cost efficiencies in technology, partially offset by lower income from Iraq as well as higher consumer fraud losses.

• The GAAP effective tax rate was 24% compared to 15% in the prior year period. The adjusted effective tax rate was 16% in both the current and prior year periods. The GAAP effective tax rate was impacted by the reorganization of the Company's international operations and discrete items in the current period.

2025 Outlook

The Company expects the following financial results for full year 2025, which assumes no material changes in macroeconomic conditions, including changes in immigration policies, foreign currencies or Argentina inflation.

Non-GAAP Measures

Western Union presents non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency revenues translate revenues denominated in foreign currencies to the United States dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year. The Company calculates Argentina inflation as the revenue growth not attributable to either transaction growth or the change in price (revenue divided by principal).

Reconciliations of non-GAAP to comparable GAAP measures are available in the accompanying schedules and in the "Investor Relations" section of the Company's website at https://ir.westernunion.com.

Additional Statistics

Additional key statistics for the quarter and historical trends can be found in the supplemental tables included with this press release. All amounts included in the supplemental tables to this press release are rounded to the nearest tenth of a million, except as otherwise noted. As a result, the percentage changes and margins disclosed herein may not recalculate precisely using the rounded amounts provided.

Investor and Analyst Conference Call and Presentation

The Company will host a conference call and webcast at 4:30 p.m. ET today.

The webcast and presentation will be available at https://ir.westernunion.com. Registration for the event is required. Please register at least 15 minutes prior to the scheduled start time. A webcast replay will be available shortly after the event.

To listen to the webcast, please visit the Investor Relations section of the Company's website or use the following link: Webcast Link. Alternatively, participants may join via telephone. In the U.S., dial +1 (719) 359-4580, followed by the meeting ID, which is 935 4789 5938, and the passcode, which is 897652. For participants outside the U.S., dial the country number from the international directory, followed by the meeting ID, which is 935 4789 5938, and the passcode, which is 897652.

Safe Harbor Compliance Statement for Forward-Looking Statements

This press release contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook," "projects," "designed to," and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this press release of The Western Union Company (the "Company," "Western Union," "we," "our," or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section of our Annual Report on Form 10-K for the year ended December 31, 2024 and in our subsequent filings with the Securities and Exchange Commission. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement.

Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: changes in economic conditions, trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate; interruptions in migration patterns or other events, such as public health emergencies, any changes arising as a result of policy changes in the United States and/or other key markets, civil unrest, war, terrorism, natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to digital, mobile and internet-based services, card associations, and card-based payment providers, and with digital currencies, including cryptocurrencies; geopolitical tensions, political conditions and related actions, including trade restrictions, tariffs, and government sanctions; deterioration in customer confidence in our business; failure to maintain our agent network and business relationships; our ability to adopt new technology; the failure to realize anticipated financial benefits from mergers, acquisitions and divestitures; decisions to change our business mix; exposure to foreign exchange rates; changes in tax laws, or their interpretation, and unfavorable resolution of tax contingencies; cybersecurity incidents involving any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; our ability to realize the anticipated benefits from restructuring-related initiatives; our ability to attract and retain qualified key employees; failure to manage credit and fraud risks presented by our agents, clients, and consumers; adverse rating actions by credit rating agencies; our ability to protect our intellectual property rights, and to defend ourselves against potential intellectual property infringement claims; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations, and industry practices and standards; developments resulting from governmental investigations and consent agreements with, or investigations or enforcement actions by, regulators and other government authorities; liabilities resulting from litigation; failure to comply with regulations and evolving industry standards regarding data privacy; failure to comply with consumer protection laws; effects of unclaimed property laws or their interpretation or the enforcement thereof; failure to comply with working capital requirements; changes in accounting standards, rules and interpretations; and other unanticipated events and management's ability to identify and manage these and other risks.

About Western Union

The Western Union Company (NYSE:WU) is committed to helping people around the world who aspire to build financial futures for themselves, their loved ones and their communities. Our leading cross-border, cross-currency money movement, payments and digital financial services empower consumers, businesses, financial institutions and governments—across more than 200 countries and territories and over 130 currencies—to connect with billions of bank accounts, millions of digital wallets and cards, and a global footprint of hundreds of thousands of retail locations. Our goal is to offer accessible financial services that help people and communities prosper. For more information, visit www.westernunion.com.

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