Zoomcar Collaborates with Google Cloud to bring Generative AI at the Core of Guest, Host Experience
Zoomcar leverages Google Cloud's Gemini models and AI/ML platform to achieve a significant reduction in host onboarding time, host-driven cancellations and also fraud detection on the platform.
BENGALURU, India, Aug. 6, 2025 /PRNewswire/ -- Zoomcar Holdings, Inc. ("Zoomcar") (OTCQX:ZCAR), India's largest peer-to-peer car-sharing marketplace, has collaborated with Google Cloud to integrate Generative AI (GenAI) and Machine Learning into its platform — enhancing how guests book, hosts onboard, and how Zoomcar ensures safety at scale.
The announcement builds on a period of strong financial and operational momentum for the company. In FY24–25, Zoomcar reported a 44% improvement in Adjusted EBITDA, with contribution margin reaching a record 47%, driving approximately $10 in contribution per booking. These gains reflect significant progress in automation, AI-led customer experiences, and operational rigor, many of which are now being further scaled through this deepened technology partnership with Google Cloud.
Over the past three months, Zoomcar has used Google Cloud's Vertex AI and Gemini models to deploy intelligent AI agents across the user journey. These solutions are already delivering tangible improvements in user experience, operational efficiency, and trust on the platform.
One of our standout innovations is Host Assist — a Large Language Model (LLM)-powered AI assistant designed to simplify and accelerate the host onboarding journey. Hosting a car on Zoomcar comes with its nuances, and Host Assist clarifies the process by delivering instant, 24X7 policy-aware guidance 24x7 to prospective hosts. Built on a Retrieval-Augmented Generation (RAG) framework and leveraging the Gemini Flash 2.0 model, Host Assist has helped prospective hosts complete their onboarding journey faster — driving a 30% reduction in average onboarding time. By providing on-the-go, real-time query resolution, it eliminates the need for hosts to wait for live interactions with Zoomcar's Host Success team.
To support hosts beyond onboarding, we're building a Host Intelligence Engine — an AI-powered platform that delivers personalized feedback and actionable insights to help maximize host earnings and lifetime value. By analyzing host behavior, actions, and benchmarking against top performers, the engine offers tailored recommendations on key business levers. We've begun with Pricing Insights — providing data-backed suggestions to help hosts price their cars more effectively and improve their earnings.
As part of our broader AI-led efforts to enhance marketplace quality, we've also focused on reducing host cancellations — a key factor in guest satisfaction. By leveraging Google Cloud's Gemini models to analyze host–guest chats and voice calls, we can accurately pinpoint responsibility in cancellation disputes. This enables timely feedback and corrective actions with hosts, leading to improved behavior. This is expected to reduce host-driven cancellations, directly contributing to a better guest experience and repeat rates. Complementing these efforts, we're also strengthening guest quality — another key pillar of marketplace trust. Leveraging a real-time AI-driven fraud detection engine built on our Customer Data Platform (CDP), we analyze encrypted identity attributes, KYC documents, and selfies to proactively flag suspicious activity. This system equips our operations team with timely alerts and is expected to significantly improve the fraud detection accuracy in future, further enhancing platform integrity and host confidence.
"Generative AI is transforming industries, and Zoomcar is an example of how companies can leverage these tools to create truly intelligent and seamless customer experiences," said Sashi Sreedharan, Managing Director, Google Cloud India. "We are excited to see Zoomcar's continued innovation and how their use of Vertex AI and Gemini is setting new benchmarks for efficiency, trust, and personalized interactions in the car-sharing marketplace."
"Our focus has been to bring GenAI out of the lab and into real-world impact for both our customers and internal customer experience teams. With Google Cloud, we've built context-aware AI agents and ML models that are deeply embedded into our workflows that not only drive significant commercial results but also build deeper trust and loyalty with our customers," said Vishal Ramrakhyani, Head of Product & Engineering at Zoomcar.
About Google Cloud
Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.
About Zoomcar
Founded in 2013 and headquartered in Bengaluru, Zoomcar is India's leading peer-to-peer car-sharing marketplace, connecting Hosts with Guests across 90+ cities. The platform promotes affordable, flexible, and sustainable urban mobility while empowering individuals to become mobility micro-entrepreneurs.
Forward-Looking Statements: This press release may contain forward-looking statements about our plans, efforts, projections, goals, assumptions, commitments, expectations, or prospects related to our collaboration with Google. These forward-looking statements reflect our management's current expectations for this alliance and these statements entail significant risk and uncertainty. To identify these forward-looking statements, we use terms such as "may," "will," "aim," "increase," "estimate," "intend," "indicate," "continue," "expand," "empower," "believe," "evolve," "exponentially," "emerging," or the negatives thereof, as well as other variations or comparable terminology. We ask that you read statements that contain these terms carefully because we believe this information is important for our investors and customers. Any forward-looking statement in this press release refers solely to what is accurate as of the day it is issued or based on assumptions that Zoomcar believes to be reasonable. The actual results and outcomes may materially differ due to various factors or events beyond our control which may not be foreseeable at all times. We cannot guarantee or assure any plan, initiative, projection, goal, assumption, commitment, expectation, or prospect set forth in this press release can or will be achieved. We undertake no obligation to alter or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, save and except as required by law.
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SOURCE Zoomcar