ASPS - Earnings announcements

LUXEMBOURG, April 23, 2026 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the first quarter 2026. "We are off to a strong start in 2026. For the quarter, we grew Service revenue by 10%, and pretax GAAP earnings by $4.9 million and cash provided by operating activities by $9.4 million, compared to the first quarter of 2025, primarily from sales wins and lower debt related interest and transaction costs. More importantly, we are seeing strength in both business segments. The Origination segment grew first quarter Service

LUXEMBOURG, April 20, 2026 (GLOBE NEWSWIRE) -- On Thursday, April 23, 2026, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the first quarter 2026. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its first quarter 2026 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio software

LUXEMBOURG, March 04, 2026 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the fourth quarter and full year 2025. "We are pleased with our full year and fourth quarter 2025 performance driven by disciplined execution, reduced interest expense and strong sales wins. For the year, we grew Service revenue by $10.9 million, or 7%, to $161.3 million, Adjusted EBITDA(1) by $0.9 million, or 5%, to $18.3 million and significantly improved our GAAP loss before income taxes by $18.7 million to $14.1 million. The sales wins, inclu

LUXEMBOURG, Feb. 19, 2026 (GLOBE NEWSWIRE) -- On Wednesday, March 4, 2026, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the fourth quarter 2025. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EST on the same day to discuss its fourth quarter 2025 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio softwar

LUXEMBOURG, Oct. 23, 2025 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the third quarter 2025. "We delivered solid third quarter performance. We grew Service revenue and improved pre-and post-tax GAAP earnings, GAAP earnings per share, and cash flow from operations compared to the third quarter of last year. This is largely from our focus on growing our businesses that have tailwinds, cost discipline and lower interest expense," said Chairman and Chief Executive Officer William B. Shepro. Mr. Shepro further commente

LUXEMBOURG, Oct. 20, 2025 (GLOBE NEWSWIRE) -- On Thursday, October 23, 2025, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the third quarter 2025. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its third quarter 2025 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio softwar

LUXEMBOURG, July 24, 2025 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the second quarter 2025. "We are pleased with our second quarter performance. In a close to historically low delinquency environment, we grew Service revenue, Adjusted EBITDA(1), pre- and post-tax GAAP earnings and GAAP earnings per share compared to the second quarter of last year. This is largely from our focus on growing our businesses that have tailwinds, cost discipline, lower interest expense and the reversal of certain tax reserves related

LUXEMBOURG, July 21, 2025 (GLOBE NEWSWIRE) -- On Thursday, July 24, 2025, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the second quarter 2025. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its second quarter 2025 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio software

LUXEMBOURG, May 01, 2025 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the first quarter 2025. "We are pleased with our first quarter performance as we continue to drive year-over-year and sequential Service revenue and Adjusted EBITDA(1) growth primarily from the ramp of our Renovation Business, stronger foreclosure starts and sales wins.  Compared to the first quarter of last year, we grew total Company service revenue by 11% to $40.9 million and Adjusted EBITDA(1) by 14% to $5.3 million.  Adjusted EBITDA(1) growth

LUXEMBOURG, April 29, 2025 (GLOBE NEWSWIRE) -- On Thursday, May 1, 2025, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the first quarter 2025. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its first quarter 2025 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio software.

Fourth Quarter 2024 Service Revenue and Adjusted EBITDA(1) was the Strongest Since the Third Quarter of 2021 and the Third Quarter of 2020, Respectively LUXEMBOURG, March 13, 2025 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the fourth quarter and full year 2024. "I am pleased with our full year and fourth quarter 2024 performance as we continue to improve our financial results and win new business. In the face of serious market headwinds for both Business Segments, we had strong performance improvements across the

LUXEMBOURG, March 11, 2025 (GLOBE NEWSWIRE) -- On Thursday, March 13, 2025, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the fourth quarter and full year 2024. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its fourth quarter and full year 2024 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and instal

The Transactions Contemplated by the Agreement Would (a) Reduce the Company's Current Outstanding Debt Obligations from an aggregate principal amount of $231 Million to, collectively, (i) an up to $110 Million Term Loan, (ii) an up to $50 Million Non-Interest Bearing Exit Fee and (iii) a $12.5 Million Super Senior Credit Facility, (b) Decrease the Company's Annual Cash and PIK Interest by Approximately $18 million1, (c) Extend the Maturity Date of the Term Loan by Five Years, (d) Grant Equity to Lenders, and (e) Grant Warrants to Shareholders LUXEMBOURG, Dec. 16, 2024 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider

LUXEMBOURG, Oct. 24, 2024 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the third quarter 2024. "We had another solid quarter, demonstrating our resilience in a challenging market. We grew Service revenue both sequentially and year-over-year despite a 15% decline in serious delinquency rates, a 7% decline in foreclosure initiations and a 14% decline in foreclosure sales through August this year compared to the same period last year(3). For the quarter, we generated $38.2 million in Service revenue, a $4.0 million or

LUXEMBOURG, Oct. 22, 2024 (GLOBE NEWSWIRE) -- On Thursday, October 24, 2024, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the third quarter 2024. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its third quarter 2024 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio softwar

LUXEMBOURG, July 25, 2024 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the second quarter 2024. "We had a strong second quarter and believe we are on track to achieve our 2024 guidance of 13% to 32% service revenue growth over 2023 and Adjusted EBITDA(1) of between $17.5 million and $22.5 million in 2024, a $21 million improvement in Adjusted EBITDA(1) over 2023 if the midpoint is achieved. For the quarter, we generated $36.9 million of Service revenue and $4.4 million of Adjusted EBITDA(1) and modestly increased cas

LUXEMBOURG, July 23, 2024 (GLOBE NEWSWIRE) -- On Thursday, July 25, 2024, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the second quarter 2024. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its second quarter 2024 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio software

LUXEMBOURG, April 25, 2024 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the first quarter 2024. "I am very pleased with our first quarter performance. We generated $4.6 million of Adjusted EBITDA(1), marking our best quarterly performance since the third quarter of 2020, on $36.9 million of service revenue. We are winning meaningful new business and ramping 2023 sales wins on a lower cost base. In our Servicer and Real Estate segment, we are winning market share. In our Origination segment, we are increasing adoption

LUXEMBOURG, April 18, 2024 (GLOBE NEWSWIRE) -- On Thursday, April 25, 2024, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the first quarter 2024. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its first quarter 2024 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio software

LUXEMBOURG, March 07, 2024 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the fourth quarter and full year 2023. "I am pleased with our performance in 2023 as we continue to strengthen our financial position and win new business which has not fully ramped. In the face of serious market headwinds for both Business Segments, Service revenue in the Servicer and Real Estate segment was only 4% lower than 2022 and Service revenue in the Origination segment outperformed the overall market with a decline of 11% compared

LUXEMBOURG, Feb. 22, 2024 (GLOBE NEWSWIRE) -- On Thursday, March 7, 2024, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the fourth quarter and full year 2023. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EST on the same day to discuss its fourth quarter and full year 2023 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install

LUXEMBOURG, Oct. 26, 2023 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the third quarter 2023. "I am pleased with our third quarter performance.  We generated $874 thousand of Adjusted EBITDA(2), a $4.4 million improvement over the second quarter of 2023 and a $7.3 million improvement over the same quarter in 2022.  For the first nine months of 2023, we improved Adjusted EBITDA by $16.1 million compared to the same period last year.  We also generated $18.4 million in net proceeds from the September sale of equity an

LUXEMBOURG, Oct. 24, 2023 (GLOBE NEWSWIRE) -- On Thursday, October 26, 2023, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the third quarter 2023. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its third quarter 2023 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio softwar

LUXEMBOURG, July 27, 2023 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the second quarter 2023. "Our Adjusted EBITDA performance continues to improve over 2022. Second quarter Adjusted EBITDA was 47% better than the same period in 2022 and year-to-date Adjusted EBITDA was 81%, or $8.7 million better. Based on our current forecast, we anticipate roughly break-even Adjusted EBITDA for the third quarter and positive Adjusted EBITDA for the fourth quarter and full year. While our second quarter Adjusted EBITDA was impact

LUXEMBOURG, July 24, 2023 (GLOBE NEWSWIRE) -- On Thursday, July 27, 2023, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the second quarter 2023. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its second quarter 2023 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio software

LUXEMBOURG, April 27, 2023 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the first quarter 2023. "The first quarter represented a strong start for 2023 as we execute on our plan to recover from the impact of the COVID-19 pandemic. Our first quarter financial performance was better than plan with $1.5 million of Adjusted EBITDA and gross profit margins of 23%, representing a $5.6 million improvement in Adjusted EBITDA and an eight hundred basis point improvement in gross profit margins over the first quarter 2022. Thes

LUXEMBOURG, April 24, 2023 (GLOBE NEWSWIRE) -- On Thursday, April 27, 2023, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the first quarter 2023. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its first quarter 2023 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio software

LUXEMBOURG, March 30, 2023 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the fourth quarter and full year 2022. "I am encouraged by our progress in 2022 and early 2023 as we execute on our plan to recover from the impact of the COVID-19 pandemic. In 2022, we grew revenue and Adjusted EBITDA in our countercyclical Servicer and Real Estate segment as we began to benefit from the restart of the default market, product mix and cost savings. We also grew our sales pipeline and wins, improved our Gross Profit margins to 15%

LUXEMBOURG, March 23, 2023 (GLOBE NEWSWIRE) -- On Thursday, March 30, 2023, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the fourth quarter and full year 2022. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EDT on the same day to discuss its fourth quarter and full year 2022 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and instal

LUXEMBOURG, Nov. 03, 2022 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the third quarter 2022. "I am encouraged by our third quarter results and performance. During the quarter, we focused on improving segment margins, growing sales wins and reducing costs. Our Servicer and Real Estate segment continues to benefit from the restart of the default business and operational efficiencies with 45% year-over-year Adjusted EBITDA growth on 14% service revenue growth. In our Origination segment, we had strong sales wins that

LUXEMBOURG, Oct. 28, 2022 (GLOBE NEWSWIRE) -- On Thursday, November 3, 2022, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the third quarter 2022. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 10:00 a.m. EDT on the same day to discuss its third quarter 2022 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio softwa

LUXEMBOURG, July 28, 2022 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the second quarter 2022. "I am pleased with our second quarter results and performance as we continue to execute on our strategic plan. Our Servicer and Real Estate segment is benefiting from the restart of the default business with both sequential and year-over-year revenue and Adjusted EBITDA growth. In our Origination segment, we grew the average weighted sales pipeline to $32 million, a 54% increase since last quarter, as our Lenders One membe

LUXEMBOURG, July 21, 2022 (GLOBE NEWSWIRE) -- On Thursday, July 28, 2022, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the second quarter 2022. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 08:30 a.m. EDT on the same day to discuss its second quarter 2022 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio softw

LUXEMBOURG, April 28, 2022 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the first quarter 2022. "I am pleased with our first quarter financial results. We generated service revenue of $37.8 million, marking the first quarter of sequential revenue growth in 11 quarters. Our first quarter Adjusted EBITDA loss of $4.1 million represents a $4.7 million improvement over the fourth quarter of 2021. We benefited from revenue growth as the default market begins to recover, a favorable revenue mix,

LUXEMBOURG, April 21, 2022 (GLOBE NEWSWIRE) -- On Thursday, April 28, 2022, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the first quarter 2022. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 10:30 a.m. EDT on the same day to discuss its first quarter 2022 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio softwar

LUXEMBOURG, March 03, 2022 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the fourth quarter and full year 2021. "Altisource demonstrated resiliency during 2021, a year defined by challenges from the pandemic and related borrower relief programs that significantly impacted our revenue and Adjusted earnings.  We strengthened our balance sheet with the fourth quarter sale of Pointillist.  We ended 2021 with $98.1 million in cash and $149.1 million of net debt representing a 68% increase in cash and a 21% reduction in net

LUXEMBOURG, Feb. 17, 2022 (GLOBE NEWSWIRE) -- On Thursday, March 3, 2022, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the fourth quarter and full year 2021. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EST on the same day to discuss its fourth quarter and full year 2021 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install

LUXEMBOURG, Nov. 04, 2021 (GLOBE NEWSWIRE) -- Altisource Portfolio Solutions S.A. ("Altisource" or the "Company") (NASDAQ:ASPS), a leading provider and marketplace for the real estate and mortgage industries, today reported financial results for the third quarter 2021. "We believe Altisource is well positioned for 2022 and beyond. Our Default business should generate significant revenue and earnings growth as we return to a more normal post-pandemic operating environment. We are executing on our strategic plan in our Origination business and believe this will also be a significant driver for growth. As a result, we anticipate that we will generate positive cash flow in the second half of

LUXEMBOURG, Oct. 26, 2021 (GLOBE NEWSWIRE) -- On Thursday, November 4, 2021, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the third quarter 2021. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 11:00 a.m. EDT on the same day to discuss its third quarter 2021 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio softwa

LUXEMBOURG, July 26, 2021 (GLOBE NEWSWIRE) -- On Thursday, July 29, 2021, Altisource Portfolio Solutions S.A. ("Altisource") (NASDAQ:ASPS) will report earnings for the second quarter 2021. A press release and presentation will be available on Altisource's website in the Investor Relations section. Altisource will also host a conference call at 8:30 a.m. EST on the same day to discuss its second quarter 2021 results. A link to the live audio webcast will be available on Altisource's website in the Investor Relations section. Those who want to listen to the call should go to the website at least fifteen minutes prior to the call to register, download and install any necessary audio software