CarMax Launches First-of-Its-Kind Car Shopping and Selling Experience in ChatGPT App Store
RICHMOND, VA, Feb. 27, 2026 (GLOBE NEWSWIRE) -- CarMax, Inc. (NYSE:KMX), the nation's largest retailer of used cars, today announced a first-of-its-kind milestone by becoming the first U.S. auto retailer with an app in the ChatGPT app store that supports car shopping. The new online experience allows consumers to search for vehicles, explore listings, and get vehicle value information within ChatGPT, creating a new way for customers to begin their car buying and selling journeys.
Key Takeaways:
- CarMax is the first U.S. car retailer to launch an app in ChatGPT, providing customers a new fast and easy way to shop for their next vehicle.
- By bringing its nationwide inventory of more than 45,000 vehicles and recent offer experience into ChatGPT, CarMax acknowledges that shoppers are turning to AI and is stepping up to meet users at this new frontier.
- This app offers a new AI-powered way to make car shopping and selling easier and more approachable from the very first step.
What is the New CarMax ChatGPT App Experience?
CarMax is the first U.S. car retailer to make both the car buying and selling experience available within ChatGPT's app store. The new CarMax integration helps customers navigate their car shopping journey by combining the conversational, generative nature of the AI platform with CarMax's extensive inventory and vehicle information. Additionally, car sellers can leverage the app to get access to a fast and easy offer on their car.
- Vehicle search: In the app, customers can discover and shop CarMax's live inventory using conversational language tailored to their needs. They can simply describe what they're looking for, such as "an SUV with a third row under $25,000" or "a small AWD car with good tech," and browse matching cars from CarMax's nationwide selection of vehicles.
- Vehicle offers: Customers can ask within the app about their current vehicle's value and receive instant information about CarMax offers on their make and model with a direct path to CarMax's online offer tool.
Making Car Shopping and Selling Easier with AI
This launch builds on CarMax's continued work to make car buying and selling clearer and easier for everyone through innovative technology. CarMax has been leveraging AI technology for years and has its own 24/7 virtual assistant Skye embedded in its website that manages tens of thousands of customer conversations each week and is trained to guide shoppers by helping them compare features, locate financing information, and find vehicles that match their needs. Whether customers begin their journey on CarMax.com or through AI-powered search tools, CarMax continues to support them at every step by simplifying the shopping and selling experience.
"Used car shopping online can often feel overwhelming," explains Diane Cafritz, CarMax Chief Innovation & People Officer. "By bringing CarMax's nationwide inventory and shopping tools into ChatGPT, we're giving customers a simple, reliable way to explore their options within a platform they are already using. This integration is another step in making the car-shopping experience more seamless than ever before."
This integrated approach reflects CarMax's commitment to making the entire car shopping journey easier and more approachable – whether customers are just starting their search, comparing options, or preparing to sell. As a brand, CarMax is evaluating user engagement to inform expansions into this new ecosystem as OpenAI continues to make apps more readily available to users.
About CarMax
- Founded more than 30 years ago, CarMax set out to fundamentally change the way people buy used cars — offering the honesty and transparency customers deserve. It was the original disruptor to introduce a true "no-haggle" car-buying model, setting a new standard for the industry.
- Today, CarMax has grown into the nation's largest retailer of used cars with 255 stores nationwide and more than 28,000 associates, and is proud to have been recognized for 21 consecutive years as one of the Fortune 100 Best Companies to Work For®.
- At CarMax, customers are in the driver's seat. Whether shopping online, in-store, or a combination of both, CarMax makes the process seamless and empowering — offering guidance at every step so customers feel confident in their purchase.
- CarMax gives customers the flexibility to buy a vehicle online and either pick it up quickly in-store through express pickup or have it delivered to their home or workplace with home delivery (available within a 60-mile radius of select stores).
- Customers can shop CarMax's nationwide inventory of more than 45,000 cars with upfront pricing, and have the option to ship to the customer's local store (fee and restrictions may apply), with no pressure to buy.
- CarMax offers customers peace of mind with its 10-day Money Back Guarantee and a 30-day limited warranty with no mileage limitation and no deductible. State-specific warranties apply in CT, MA, MN, NJ, NY, and RI. CarMax also offers the option to purchase one of its MaxCare extended service plans for additional coverage beyond the limited warranty.
- For customers trading in or selling, CarMax will buy their car — even if they don't buy a vehicle from CarMax. Sellers can receive an online offer in two minutes or less, which is good for seven days to compare options. Customers can sell their vehicle from the comfort of their home or office with an at-home pickup, which is available for the majority of CarMax customers (availability may vary by location, and a fee could apply). For those who prefer an in-store experience, CarMax also offers express drop-off, where sellers can drop off their vehicle at a CarMax location and finalize their sale in under 30 minutes.
- For more information, visit carmax.com.
Public Relations CarMax (855) 887-2915 [email protected]