CAMBRIDGE, Mass., Oct. 27, 2021 /PRNewswire/ -- Pegasystems Inc. (NASDAQ:PEGA), the software company that crushes business complexity, released its financial results for the third quarter of 2021.

"Sophisticated organizations are pursuing digital transformation with great energy," said Alan Trefler, founder and CEO, Pegasystems. "Organizations know they must adapt for today's needs while preparing for the inevitable changes that will come tomorrow. In an unpredictable world, we help our clients crush business complexity with solutions built on a low-code platform and an outcome-centric approach to workflow that helps them work smarter, simpler, and faster. I'm excited about how Pega is meeting their needs with our highly differentiated offering."

"It's great to see total ACV growth of 22 percent year-over-year in Q3 2021 – once again powered by Pega Cloud Choice," said Ken Stillwell, COO and CFO, Pegasystems. "Our cumulative results through the first three quarters of this year demonstrate that digital transformation continues to be a top priority for our clients around the world."

Financial and performance metrics ⁽¹⁾


(Dollars in thousands, except per share amounts)	Three Months Ended September 30,						Nine Months Ended September 30,
(Dollars in thousands, except per share amounts)	2021		2020		Change		2021		2020		Change
Total revenue	$	256,268	$	225,951	13	%	$	895,469	$	718,917	25	%
Net (loss) - GAAP	$	(56,468)	$	(19,267)	(193)	%	$	(25,794)	$	(65,379)	61	%
Net (loss) income - Non-GAAP	$	(32,860)	$	(26,701)	(23)	%	$	9,196	$	(44,905)	*
Diluted (loss) per share - GAAP	$	(0.69)	$	(0.24)	(188)	%	$	(0.32)	$	(0.82)	61	%
Diluted (loss) earnings per share - Non-GAAP	$	(0.40)	$	(0.33)	(21)	%	$	0.11	$	(0.56)	*

* not meaningful.

(Dollars in thousands)	Three Months Ended September 30,												Nine Months Ended September 30,
(Dollars in thousands)	2021				2020				Change				2021				2020				Change
Pega Cloud	$	78,369	31	%	$	54,776	24	%	$	23,593	43	%	$	219,520	25	%	$	147,080	20	%	$	72,440	49	%
Client Cloud	118,609		46	%	110,602		49	%	8,007		7	%	488,757		54	%	391,042		55	%	97,715		25	%
Cloud subscription	$	196,978	77	%	$	165,378	73	%	$	31,600	19	%	$	708,277	79	%	$	538,122	75	%	$	170,155	32	%
Perpetual license	2,874		1	%	3,852		2	%	(978)		(25)	%	20,922		2	%	16,568		2	%	4,354		26	%
Consulting	56,416		22	%	56,721		25	%	(305)		(1)	%	166,270		19	%	164,227		23	%	2,043		1	%
Total revenue	$	256,268	100	%	$	225,951	100	%	$	30,317	13	%	$	895,469	100	%	$	718,917	100	%	$	176,552	25	%

⁽¹⁾See the Schedules at the end of this release for additional information, including a reconciliation of our Non-GAAP and GAAP measures.

Quarterly conference call

A conference call and audio-only webcast will be conducted at 5:00 p.m. EDT on October 27, 2021.

Members of the public and investors are invited to join the call and participate in the question and answer session by dialing 1-866-548-4713 (domestic), 1-323-794-2093 (international), or via webcast (http://public.viavid.com/index.php?id=146749) by logging onto www.pega.com at least five minutes prior to the event's broadcast and clicking on the webcast icon in the Investors section.

A replay of the call will also be available on www.pega.com by clicking the Earnings Calls link in the Investors section.

Discussion of Non-GAAP financial measures

We believe that non-GAAP financial measures help investors understand our core operating results and prospects, consistent with how management measures and forecasts the Company's performance without the effect of often one-time charges and other items outside our normal operations. The supplementary non-GAAP financial measures are not meant to be superior to, or a substitute for, results of operations prepared under U.S. GAAP.

A reconciliation of our Non-GAAP and GAAP measures is at the end of this release.

Forward-looking statements

Certain statements in this press release may be "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995.

Words such as expects, anticipates, intends, plans, believes, will, could, should, estimates, may, targets, strategies, projects, forecasts, guidance, likely, and usually, or variations of such words and other similar expressions identify forward-looking statements, which are based on current expectations and assumptions.

Forward-looking statements deal with future events and are subject to risks and uncertainties that are difficult to predict, including, but not limited to:

our future financial performance and business plans;
the adequacy of our liquidity and capital resources;
the continued payment of our quarterly dividends;
the timing of revenue recognition;
management of our transition to a more subscription-based business model;
variation in demand for our products and services, including among clients in the public sector;
the impact of actual or threatened public health emergencies, such as the Coronavirus ("COVID-19");
reliance on third-party service providers;
compliance with our debt obligations and covenants;
the potential impact of our convertible senior notes and Capped Call Transactions;
reliance on key personnel;
the relocation of our corporate headquarters;
the continued uncertainties in the global economy;
foreign currency exchange rates;
the potential legal and financial liabilities and reputation damage due to cyber-attacks;
security breaches and security flaws;
our ability to protect our intellectual property rights and costs associated with defending such rights;
our client retention rate; and
management of our growth.

These risks and others that may cause actual results to differ materially from those expressed in such forward-looking statements are described further in Part I of our Annual Report on Form 10-K for the year ended December 31, 2020, and other filings we make with the U.S. Securities and Exchange Commission ("SEC"). Except as required by applicable law, we do not undertake and expressly disclaim any obligation to update or revise these forward-looking statements publicly, whether from new information, future events, or otherwise.

The forward-looking statements in this press release represent our views as of October 27, 2021.

About Pegasystems

Pega delivers innovative software that crushes business complexity so our clients can make better decisions and get work done. We help the world's leading brands solve their biggest business challenges: maximizing customer lifetime value, streamlining customer service, and boosting operational efficiency. Pega technology is powered by real-time AI and intelligent automation, while our scalable architecture and low-code platform help enterprises adapt to rapid change and transform for tomorrow. For more information, please visit www.pega.com.

Press contact:

Lisa Pintchman

Pegasystems Inc.

lisapintchman.rogers@pega.com

(617) 866-6022

Twitter: @pega

Investor contact:

Garo Toomajanian

ICR for Pegasystems Inc.

pegainvestorrelations@pega.com

(617) 866-6077

All trademarks are the property of their respective owners.

PEGASYSTEMS INC. UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (in thousands, except per share amounts)

	Three Months Ended September 30,				Nine Months Ended September 30,
	2021		2020		2021		2020
Revenue
Pega Cloud	$	78,369	$	54,776	$	219,520	$	147,080
Maintenance	83,188		74,670		237,531		220,587
Software license	38,295		39,784		272,148		187,023
Consulting	56,416		56,721		166,270		164,227
Total revenue	256,268		225,951		895,469		718,917
Cost of revenue
Pega Cloud	25,524		19,717		72,132		56,238
Maintenance	5,293		5,478		16,074		16,645
Software license	656		691		1,962		2,354
Consulting	52,749		51,913		161,032		158,781
Total cost of revenue	84,222		77,799		251,200		234,018
Gross profit	172,046		148,152		644,269		484,899
Operating expenses
Selling and marketing	152,479		132,053		457,641		395,684
Research and development	64,728		60,024		191,565		177,620
General and administrative	20,176		17,907		57,607		49,192
Total operating expenses	237,383		209,984		706,813		622,496
(Loss) from operations	(65,337)		(61,832)		(62,544)		(137,597)
Foreign currency transaction gain (loss)	518		4,236		(4,983)		2,545
Interest income	166		243		555		1,092
Interest expense	(1,908)		(5,956)		(5,747)		(13,791)
(Loss) income on capped call transactions	(14,735)		18,989		(7,543)		19,816
Other income, net	2		—		108		1,374
(Loss) before (benefit from) income taxes	(81,294)		(44,320)		(80,154)		(126,561)
(Benefit from) income taxes	(24,826)		(25,053)		(54,360)		(61,182)
Net (loss)	$	(56,468)	$	(19,267)	$	(25,794)	$	(65,379)
(Loss) per share
Basic	$	(0.69)	$	(0.24)	$	(0.32)	$	(0.82)
Diluted	$	(0.69)	$	(0.24)	$	(0.32)	$	(0.82)
Weighted-average number of common shares outstanding
Basic	81,526		80,537		81,284		80,191
Diluted	81,526		80,537		81,284		80,191

PEGASYSTEMS INC. UNAUDITED RECONCILIATION OF SELECTED GAAP MEASURES TO NON-GAAP MEASURES ⁽¹⁾ (in thousands, except percentages and per share amounts)

	Three Months Ended September 30,						Nine Months Ended September 30,
	2021		2020		Change		2021		2020		Change
Net (loss) - GAAP	$	(56,468)	$	(19,267)	(193)	%	$	(25,794)	$	(65,379)	61	%
Stock-based compensation ⁽²⁾	28,695		27,925				89,483		76,755
Capped call transactions	14,735		(18,989)				7,543		(19,816)
Convertible senior notes	677		4,372				2,025		10,405
Headquarters lease	(5,428)		—				(15,111)		—
Amortization of intangible assets	1,002		1,018				3,006		3,051
Foreign currency transaction (gain) loss	(518)		(4,236)				4,983		(2,545)
Other	3		—				15		1,141
Income tax effects ⁽³⁾	(15,558)		(17,524)				(56,954)		(48,517)
Net (loss) income - Non-GAAP	$	(32,860)	$	(26,701)	(23)	%	$	9,196	$	(44,905)	*

Diluted (loss) per share - GAAP	$	(0.69)	$	(0.24)	(188)	%	$	(0.32)	$	(0.82)	61	%
Non-GAAP adjustments	0.29		(0.09)				0.43		0.26
Diluted (loss) earnings per share - Non-GAAP	$	(0.40)	$	(0.33)	(21)	%	$	0.11	$	(0.56)	*

Diluted weighted-average number of common shares outstanding - GAAP	81,526		80,537		1	%	81,284		80,191		1	%
Non-GAAP Adjustments	—		—				4,718		—
Diluted weighted-average number of common shares outstanding - Non-GAAP	81,526		80,537		1	%	86,002		80,191		7	%

* not meaningful

(1) We believe that non-GAAP financial measures help investors understand our core operating results and prospects, consistent with how management measures and forecasts the Company's performance without the effect of often one-time charges and other items outside our normal operations. The supplementary non-GAAP financial measures are not meant to be superior to, or a substitute for, results of operations prepared under U.S. GAAP.

Our Non-GAAP financial measures reflect the following adjustments:

Stock-based compensation: We have excluded stock-based compensation from our Non-GAAP operating expenses and profitability measures. Although stock-based compensation is a key incentive offered to our employees, and we believe such compensation contributed to our revenues recognized during the periods presented and is expected to contribute to our future revenues, we continue to evaluate our business performance excluding stock-based compensation.
Capped call transactions: We have excluded gains and losses related to our capped call transactions held at fair value under U.S. GAAP. The capped call transactions are expected to reduce common stock dilution and/or offset any potential cash payments the Company must make, other than for principal and interest, upon conversion of the Notes. We believe excluding these amounts from our non-GAAP financial measures is useful to investors as the types of events giving rise to them are not representative of our core business operations and ongoing operating performance. In addition, we reflect the effect of the capped call transactions on the weighted-average number of common shares outstanding in our non-GAAP financial measures as we believe it provides investors with useful information in evaluating our financial performance on a per-share basis.
Convertible senior notes: In February 2020, we issued convertible senior notes with an aggregate principal amount of $600 million, due March 1, 2025, in a private placement. Under U.S. GAAP in 2020, the conversion feature was recorded as a reduction of the debt instrument's book value which was amortized over the debt's life. After our adoption of Accounting Standards Update 2020-06 on January 1, 2021, the conversion feature is no longer recorded as a reduction of the debt instrument's book value which is amortized over the debt's life. See "Note 2. New Accounting Pronouncements" and "Note 8. Debt" in our Quarterly Report on Form 10-Q for the quarter ended September 30, 2021 for additional information. In both periods, debt issuance costs reduce the debt instrument's book value and are amortized over the debt's life. We believe excluding the amortization of debt discount and issuance costs provide a useful comparison of our operational performance in different periods.
Headquarters lease: In February 2021, the Company agreed to accelerate its exit from its Cambridge, Massachusetts headquarters to October 1, 2021, in exchange for a one-time payment from the Company's landlord of $18 million which was paid in October 2021. We believe excluding the impact from our non-GAAP financial measures is useful to investors as the modified lease, including the $18 million payment, is not representative of our core business operations and ongoing operating performance.
Amortization of intangible assets: We have excluded the amortization of intangible assets from our Non-GAAP operating expenses and profitability measures. Amortization of intangible assets fluctuates in amount and frequency and is significantly affected by the timing and size of acquisitions. Investors should note that the use of intangible assets contributed to our revenues recognized during the periods presented and is expected to contribute to future revenues. Amortization of intangible assets is likely to recur in future periods.
Foreign currency transaction (gain) loss: We have excluded foreign currency transaction gains and losses from our Non-GAAP profitability measures. Foreign currency transaction gains and losses fluctuate in amount and frequency and are significantly affected by foreign exchange market rates. Foreign currency transaction gains and losses are likely to recur in future periods.
Other: We have excluded gains and losses on our venture investments and incremental fees incurred due to the cancellation of in-person sales and marketing events due to the COVID-19 pandemic, including the live event portion of our 2020 PegaWorld conference. We believe excluding these amounts from our non-GAAP financial measures is useful to investors as the types of events giving rise to them are not representative of our core business operations and ongoing operating performance.

(2) Stock-based compensation:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2021		2020		2021		2020
Cost of revenue	$	5,114	$	5,100	$	16,889	$	15,636
Selling and marketing	13,376		12,658		41,844		33,968
Research and development	6,231		5,765		19,343		17,066
General and administrative	3,974		4,402		11,407		10,085
	$	28,695	$	27,925	$	89,483	$	76,755
Income tax benefit	$	(5,845)	$	(5,604)	$	(18,028)	$	(15,293)

(3) Effective income tax rates:

	Nine Months Ended September 30,
	2021		2020
GAAP	68	%	48	%
Non-GAAP	22	%	22	%

Our GAAP effective income tax rate is subject to significant fluctuations due to various factors, including excess tax benefits generated by our stock-based compensation plans, gains and losses on our capped call transactions, tax credits for stock-based compensation awards to research and development employees, and unfavorable foreign stock-based compensation adjustments. We determine our Non-GAAP income tax rate by using applicable rates in taxing jurisdictions and assessing certain factors, including our historical and forecasted earnings by jurisdiction, discrete items, and our ability to realize tax assets. We believe it is beneficial for our management to review our Non-GAAP results consistent with our annual plan's effective income tax rate as established at the beginning of each year, given this tax rate volatility.

PEGASYSTEMS INC. UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS (in thousands)

	September 30, 2021		December 31, 2020
Assets
Current assets:
Cash and cash equivalents	$	116,411	$	171,899
Marketable securities	235,437		293,269
Total cash, cash equivalents, and marketable securities	351,848		465,168
Accounts receivable	143,445		215,827
Unbilled receivables	239,774		207,155
Other current assets	93,819		88,760
Total current assets	828,886		976,910
Unbilled receivables	132,147		113,278
Goodwill	81,954		79,231
Other long-term assets	512,410		434,843
Total assets	$	1,555,397	$	1,604,262
Liabilities and stockholders' equity
Current liabilities:
Accounts payable	$	25,604	$	24,028
Accrued expenses	46,583		59,261
Accrued compensation and related expenses	86,018		123,012
Deferred revenue	229,103		232,865
Other current liabilities	13,118		20,969
Total current liabilities	400,426		460,135
Convertible senior notes, net	589,769		518,203
Operating lease liabilities	87,088		59,053
Other long-term liabilities	18,482		24,699
Total liabilities	1,095,765		1,062,090
Total stockholders' equity	459,632		542,172
Total liabilities and stockholders' equity	$	1,555,397	$	1,604,262

PEGASYSTEMS INC. UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands)

	Nine Months Ended September 30,
	2021		2020
Net (loss)	$	(25,794)	$	(65,379)
Adjustments to reconcile net (loss) to cash (used in) operating activities
Non-cash items	100,309		72,797
Change in operating assets and liabilities, net	(79,836)		(33,675)
Cash (used in) operating activities	(5,321)		(26,257)
Cash provided by (used in) investing activities	42,730		(210,701)
Cash (used in) provided by financing activities	(91,431)		449,630
Effect of exchange rate changes on cash and cash equivalents	(1,466)		183
Net (decrease) increase in cash and cash equivalents	(55,488)		212,855
Cash and cash equivalents, beginning of period	171,899		68,363
Cash and cash equivalents, end of period	$	116,411	$	281,218

PEGASYSTEMS INC. REVENUE DETAIL (in thousands, except percentages)


(Dollars in thousands)	Three Months Ended September 30,									Nine Months Ended September 30,
	2021			2020			Change			2021			2020			Change
Pega Cloud	$	78,369	31%	$	54,776	24%	$	23,593	43%	$	219,520	25%	$	147,080	20%	$	72,440	49%
Client Cloud ⁽¹⁾	$	118,609	46%	$	110,602	49%	$	8,007	7%	$	488,757	54%	$	391,042	55%	$	97,715	25%
Maintenance	83,188		32%	74,670		33%	8,518		11%	237,531		26%	220,587		31%	16,944		8%
Term license	35,421		14%	35,932		16%	(511)		(1)%	251,226		28%	170,455		24%	80,771		47%
Subscription ⁽²⁾	$	196,978	77%	$	165,378	73%	$	31,600	19%	$	708,277	79%	$	538,122	75%	$	170,155	32%
Perpetual license	2,874		1%	3,852		2%	(978)		(25)%	20,922		2%	16,568		2%	4,354		26%
Consulting	56,416		22%	56,721		25%	(305)		(1)%	166,270		19%	164,227		23%	2,043		1%
	$	256,268	100%	$	225,951	100%	$	30,317	13%	$	895,469	100%	$	718,917	100%	$	176,552	25%

(1) Composed of maintenance and term revenue.

(2) Reflects client arrangements subject to renewal (Pega Cloud, maintenance, and term license).

PEGASYSTEMS INC.

ANNUAL CONTRACT VALUE ("ACV")

(in thousands, except percentages)

Annual contract value ("ACV") ⁽¹⁾ - ACV represents the annualized value of our active contracts as of the measurement date. The contract's total value is divided by its duration in years to calculate ACV for term license and Pega Cloud contracts. Maintenance revenue for the quarter then ended is multiplied by four to calculate ACV for maintenance. Client Cloud ACV is composed of maintenance ACV and term license ACV. ACV is a performance measure that we believe provides useful information to our management and investors, particularly during our Cloud Transition.

	September 30, 2021		September 30, 2020		Change
Pega Cloud	$	320,653	$	232,176	$	88,477	38	%
Client Cloud	$	627,072	$	544,575	$	82,497	15	%
Total	$	947,725	$	776,751	$	170,974	22	%

(1) Foreign currency exchange rate changes contributed 1-2% to total ACV growth in 2021.

PEGASYSTEMS INC.

BACKLOG

(in thousands, except percentages)

Remaining performance obligations ("Backlog") - Backlog represents expected future revenue from existing non-cancellable contracts.

As of September 30, 2021:

	Pega Cloud			Client Cloud									Consulting			Total
(Dollars in thousands)	Pega Cloud			Maintenance			Term license			Perpetual license			Consulting			Total
1 year or less	$	284,359		$	196,667		$	49,265		$	15,686		$	31,673		$	577,650		56	%
1-2 years	177,214			59,360			16,872			1,064			6,561			261,071			25	%
2-3 years	79,775			37,734			420			4,094			5,165			127,188			12	%
Greater than 3 years	30,113			33,935			245			2,127			1,697			68,117			7	%
	$	571,461		$	327,696		$	66,802		$	22,971		$	45,096		$	1,034,026		100	%

Change in Backlog Since September 30, 2020
	$	64,654		$	88,548		$	3,617		$	12,563		$	26,654		$	196,036
	13		%	37		%	6		%	121		%	145		%	23		%

As of September 30, 2020:

	Pega Cloud		Client Cloud						Consulting		Total
(Dollars in thousands)	Pega Cloud		Maintenance		Term license		Perpetual license		Consulting		Total
1 year or less	$	211,661	$	170,643	$	50,788	$	8,708	$	14,977	$	456,777	54	%
1-2 years	157,500		40,631		5,341		1,700		2,042		207,214		25	%
2-3 years	93,283		18,277		7,052		—		770		119,382		14	%
Greater than 3 years	44,363		9,597		4		—		653		54,617		7	%
	$	506,807	$	239,148	$	63,185	$	10,408	$	18,442	$	837,990	100	%

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SOURCE Pegasystems Inc.

Pega continues accelerated growth through Q3 2021