Q1 2022 total revenue of $335.6M, up 41% year over year
Q1 2022 subscription revenue of $280.8M, up 50% year over year
Total remaining performance obligations¹ of $1,766.6M, up 48% year over year
Next 12 months remaining performance obligations of $1,031.9M, up 52% year over year

Qualtrics (NASDAQ:XM), the leader and creator of the Experience Management (XM) category, today announced financial results for the first quarter ended March 31, 2022.

"Q1 was an outstanding quarter for Qualtrics – in fact, it was the biggest Q1 in our history," said Qualtrics CEO Zig Serafin. "These results highlight the demand for experience management as companies of every size and in every industry navigate an uncertain environment. I'm particularly pleased to deliver another quarter of positive non-GAAP operating margin while continuing to invest in long-term, durable growth."

First Quarter 2022 Financial Highlights:

Revenue: Total revenue for the first quarter was $335.6 million, up from $238.6 million one year ago, an increase of 41% year over year. Subscription revenue for the first quarter was $280.8 million, up from $186.9 million one year ago, an increase of 50% year over year.
Operating Income (Loss) and Margin: First quarter operating loss was $(290.5) million, compared to $(196.6) million one year ago. Non-GAAP operating income (see discussion of non-GAAP operating income and margin measures below) was $4.1 million, compared to non-GAAP operating income of $6.8 million one year ago. For the first quarter, GAAP operating margin was (87)% and non-GAAP operating margin was 1%, compared to GAAP operating margin of (82)% and non-GAAP operating margin of 3% one year ago.
Net Income (Loss) and Net Income (Loss) Per Share: First quarter net loss was $(292.3) million, or $(0.51) per share, compared to $(199.9) million, or $(0.41) per share in the first quarter of fiscal year 2021. Non-GAAP net income (see discussion of the non-GAAP net income measure below) for the first quarter was $3.4 million, or $0.01 per share, compared to non-GAAP net income of $5.3 million, or $0.01 per share in the first quarter of fiscal year 2021.
Cash and Cash Equivalents: Total cash and cash equivalents as of March 31, 2022 was $836.4 million.

Financial Outlook:

Qualtrics is providing guidance for its second quarter ending June 30, 2022 as follows:

Total revenue between $344 and $346 million.
Subscription revenue between $291 and $293 million.
Non-GAAP operating margin between 1.5% and 2.5%.
Non-GAAP net income (loss) per share between $(0.01) and $0.01 assuming 585 million weighted shares outstanding.

Qualtrics is updating its guidance for its full year ending December 31, 2022 as follows:

Total revenue between $1,428 and $1,432 million.
Subscription revenue between $1,202 and $1,206 million.
Non-GAAP operating margin between 1% and 3%.
Non-GAAP net income per share between $0.00 and $0.02 assuming 595 million weighted shares outstanding.

The guidance provided above constitutes forward-looking statements and actual results may differ materially. Refer to the "Forward-Looking Statements" safe harbor section below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

_____________________

¹ Remaining performance obligations represent all contracted future revenue that has not yet been recognized, including both deferred revenue and non-cancelable contracted amounts that will be invoiced and recognized as revenue in future periods.

Non-GAAP operating income, non-GAAP operating margin, non-GAAP net income, and non-GAAP net income per share are non-GAAP financial measures. Additional information on Qualtrics' reported results, including a reconciliation of the non-GAAP financial measures to their most comparable GAAP measures, is included in the financial tables below. A reconciliation of non-GAAP guidance measures to corresponding GAAP measures is not available on a forward-looking basis without unreasonable effort due to the uncertainty of expenses that may be incurred in the future, although it is important to note that these factors could be material to Qualtrics' results computed in accordance with GAAP.

A supplemental financial presentation and other information can be accessed through Qualtrics' investor relations website at https://www.qualtrics.com/investors/.

Qualtrics Earnings Call

Qualtrics plans to host a conference call today to review its fiscal first quarter 2022 financial results and to discuss its financial outlook. The call is scheduled to begin at 3:00 p.m. MT/5:00 p.m. ET. Investors are invited to join the webcast by visiting: https://qualtrics.com/investors/events. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 90 days.

About Qualtrics

Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business, customer, employee, product, and brand. Over 16,750 organizations around the world use Qualtrics to listen, understand, and take action on experience data (X-data™) the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.

Forward-Looking Statements

This press release contains express and implied "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the second quarter of 2022 and full year 2022. In some cases, you can identify forward-looking statements by terms such as "anticipate," "believe," "estimate," "expect," "intend," "may," "might," "plan," "project," "will," "would," "should," "could," "can," "predict," "potential," "target," "explore," "continue," or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: our future financial performance, including our revenue, cost of revenue, gross profit, operating expenses, ability to generate positive cash flow, and ability to be profitable; our ability to grow at or near historical growth rates; anticipated technology trends, such as the use of and demand for experience management software; our ability to attract and retain customers to use our products; our ability to respond to and overcome challenges brought by the COVID-19 pandemic; our ability to attract enterprises and international organizations as customers for our products; our ability to expand our network with content consulting partners, delivery partners, and technology partners; the evolution of technology affecting our products and markets; our ability to introduce new products and enhance existing products and to compete effectively with competitors; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our anticipated investments in sales and marketing and research and development; our ability to maintain, protect, and enhance our intellectual property rights; our ability to successfully defend litigation brought against us; our ability to maintain data privacy and data security; the sufficiency of our cash and cash equivalents to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; and our reduced ability to leverage resources at SAP as an independent company from SAP. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are and/or will be included under the caption "Risk Factors" and elsewhere in Qualtrics' Annual Report on Form 10-K and Quarterly Reports on Form 10-Q filed with the Securities and Exchange Commission and any subsequent public filings. Forward-looking statements speak only as of the date the statements are made and are based on information available to Qualtrics at the time those statements are made and/or management's good faith belief as of that time with respect to future events. Qualtrics assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.

Non-GAAP Financial Measures

To supplement our financial results, which are prepared and presented in accordance with GAAP, we use certain non-GAAP financial measures, as described below, to understand and evaluate our core operating performance. These non-GAAP financial measures, which may be different than similarly-titled measures used by other companies, are presented to enhance investors' overall understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.

We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and future prospects, and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We are presenting these non-GAAP measures to assist investors in seeing our financial performance using a management view, and because we believe that these measures provide an additional tool for investors to use in comparing our core financial performance over multiple periods with other companies in our industry. You should consider non-GAAP results alongside other financial performance measures and results presented in accordance with GAAP. In addition, in evaluating non-GAAP results, you should be aware that in the future we will incur expenses such as those that are the subject of adjustments in deriving non-GAAP results and you should not infer from our non-GAAP results that our future results will not be affected by these expenses or any unusual or non-recurring items.

Non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating income, non-GAAP operating margin, non-GAAP net income, non-GAAP net income per share, free cash flow, free cash flow margin: We define these non-GAAP financial measures as the respective GAAP measures, excluding equity and cash settled stock-based compensation expenses, including employer payroll tax on employee stock transactions, amortization of acquired intangible assets, acquisition related costs, changes in the fair value of our distribution liability for our tax sharing agreement with SAP, and the tax impact of the non-GAAP adjustments, as applicable.

We revised our non-GAAP definitions during the current quarter to exclude employer payroll taxes on employee stock transactions. The amount of employer payroll tax on employee stock transactions is dependent on our stock price and other factors that are beyond our control and do not correlate with the core operation of our business. Going forward, we expect these expenses to increase relative to prior periods as a result of the vesting of restricted stock units (RSUs), and we believe it is useful to exclude these expenses in order to help investors better understand the long-term performance of our core business. The revisions to these definitions had no material impact on our reported non-GAAP financial measures for periods prior to the three months ended March 31, 2022.

When evaluating the performance of our business and making operating plans, we do not consider the items excluded from our non-GAAP definitions (for example, when considering the impact of equity award grants, we place a greater emphasis on overall stockholder dilution rather than the accounting charges associated with such grants). We believe it is useful to exclude these items in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies and over multiple periods.

Qualtrics International Inc. Consolidated Balance Sheets (Unaudited, in thousands, except share and par value)

	As of March 31, 2022			As of December 31, 2021

Assets
Current assets:
Cash and cash equivalents	$	836,448		$	1,014,511
Accounts receivable, net of allowances		366,314			461,830
Deferred contract acquisition costs, net		64,876			60,455
Prepaid expenses and other current assets		76,082			68,887
Total current assets		1,343,720			1,605,683
Non-current assets:
Property and equipment, net		199,392			192,327
Right-of-use assets from operating leases		236,344			227,320
Goodwill		1,119,548			1,118,768
Other intangible assets, net		250,303			264,500
Deferred contract acquisition costs, net of current portion		151,956			145,952
Deferred tax assets		1,301			96
Other assets		28,414			27,577
Total assets	$	3,330,978		$	3,582,223

Liabilities and equity (deficit)
Current liabilities:
Lease liabilities	$	20,870		$	18,898
Accounts payable		70,865			84,053
Accrued liabilities		127,417			167,402
Liability-classified, stock-based awards		2,249			4,519
Deferred revenue		746,328			748,145
Total current liabilities		967,729			1,023,017
Non-current liabilities:
Lease liabilities, net of current portion		274,131			263,307
Liability-classified, stock-based awards, net of current portion		—			52
Deferred revenue, net of current portion		9,978			6,698
Deferred tax liabilities		24,539			23,653
Other liabilities		78,511			78,796
Total liabilities	$	1,354,888		$	1,395,523
Commitments and contingencies
Equity (deficit)
Preferred stock, par value $0.0001 per share; authorized 100,000,000 shares; no shares outstanding		—			—
Class A common stock, par value $0.0001 per share; authorized 2,000,000,000 shares; issued and outstanding 158,862,119 and 147,309,254 shares as of March 31, 2022 and December 31, 2021		16			15
Class B common stock, par value $0.0001 per share; authorized 1,000,000,000 shares; issued and outstanding 423,170,610 and 423,170,610 as of March 31, 2022 and December 31, 2021		42			42
Additional paid in capital		4,727,962			4,645,800
Accumulated other comprehensive loss		(1,692	)		(1,244	)
Accumulated deficit		(2,750,238	)		(2,457,913	)
Total equity (deficit)		1,976,090			2,186,700
Total liabilities and equity (deficit)	$	3,330,978		$	3,582,223

Qualtrics International Inc. Consolidated Statements of Operations (Unaudited, in thousands, except share and per share data)

	Three Months Ended March 31,
		2022			2021
Revenue:
Subscription	$	280,808		$	186,896
Professional services and other		54,839			51,747
Total revenue		335,647			238,643
Cost of revenue:
Subscription		44,774			20,370
Professional services and other		54,493			41,411
Total cost of revenue		99,267			61,781
Gross profit		236,380			176,862
Operating expenses:
Research and development		105,999			62,806
Sales and marketing		218,330			136,181
General and administrative		202,589			174,449
Total operating expenses		526,918			373,436
Operating loss		(290,538	)		(196,574	)
Other non-operating income (expense), net		674			(1,740	)
Loss before income taxes		(289,864	)		(198,314	)
Provision for income taxes		2,461			1,540
Net loss	$	(292,325	)	$	(199,854	)

Net loss per share attributable to common stockholder, basic and diluted	$	(0.51	)	$	(0.41	)
Weighted-average Class A and Class B shares used in computing net loss per share attributable to common stockholders, basic and diluted		575,700,568			482,260,465

Cost of revenue and operating expenses includes:

Stock-based compensation expense as follows:

	Three Months Ended March 31,
in thousands	2022	2021
Cost of subscription revenue	$ 4,544	$ 2,624
Cost of professional services and other revenue	8,066	4,430
Research and development	41,275	21,332
Sales and marketing	49,053	22,777
General and administrative	165,323	151,836
Total stock-based compensation expense, including cash settled^(a)	$ 268,261	$ 202,999

________________

(a) As a result of the SAP Acquisition, our stock-based compensation expense reflects the recognition of both equity-classified awards and liability-classified awards. Liability-classified awards are settled in cash in accordance with SAP's employee equity compensation programs. Our stock-based compensation expense for the three months ended March 31, 2022 and 2021 consisted of $268.3 million and $203.0 million, respectively, of liability-classified and equity-classified awards. During the three months ended March 31, 2022 and 2021, awards of $2.7 million and $72.0 million, respectively, were settled in cash. Liability-classified awards are recorded according to mark-to-market accounting.

Amortization of acquired intangible assets as follows:

	Three Months Ended March 31,
in thousands	2022	2021
Cost of revenue	$ 7,572	$ 266
Sales and marketing	5,527	51
General and administrative	318	47
Total amortization of acquired intangible assets	$ 13,417	$ 364

Qualtrics International Inc. Consolidated Statements of Cash Flows (Unaudited, in thousands)

	Three Months Ended March 31,
		2022			2021
Cash flows from operating activities
Net loss	$	(292,325	)	$	(199,854	)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities
Depreciation and amortization		23,355			7,572
(Gain) loss on disposal of property and equipment		(17	)		129
Change in fair value of distribution liability for tax sharing agreement		(1,500	)		—
Reduction of right-of-use assets from operating leases		7,501			5,704
Stock-based compensation expense, including cash settled		268,261			202,999
Amortization of deferred contract acquisition costs		15,812			11,213
Deferred income taxes		(227	)		(554	)
Changes in assets and liabilities:
Accounts receivable, net		95,414			37,072
Prepaid expenses and other current assets		(7,259	)		(1,138	)
Deferred contract acquisitions costs		(26,809	)		(13,519	)
Other assets		(1,033	)		(7,415	)
Lease liabilities		(3,723	)		(743	)
Accounts payable		(13,472	)		(10,855	)
Accrued liabilities		(40,146	)		(25,731	)
Deferred revenue		1,969			(4,208	)
Other liabilities		(16	)		1,240
Settlement of stock-based payments liabilities		(2,682	)		(71,997	)
Net cash flows provided by (used in) operating activities		23,103			(70,085	)

Cash flows from investing activities
Purchases of property and equipment		(13,173	)		(11,149	)
Net cash flows used in investing activities		(13,173	)		(11,149	)

Cash flows from financing activities
Proceeds from capital contributions from SAP		—			115,000
Proceeds from issuance of class A common stock, net of underwriting discounts and commissions		—			2,244,322
Payment of costs related to issuance of class A common stock		—			(2,557	)
Repayment of promissory note		—			(1,892,280	)
Payments for taxes related to net share settlement of equity awards		(208,920	)		—
Issuance of class A common stock through Employee Stock Purchase Plan		20,380			—
Proceeds from exercise of stock options		614			—
Net cash flows provided by (used in) financing activities		(187,926	)		464,485

Effect of changes in exchange rates on cash and cash equivalents		(67	)		(606	)
Net increase (decrease) in cash and cash equivalents		(178,063	)		382,645
Cash and cash equivalents at the beginning of the period		1,014,511			203,891
Cash and cash equivalents at the end of the period	$	836,448		$	586,536

Qualtrics International Inc. Reconciliation of GAAP to Non-GAAP Measures (Unaudited, in thousands)

Non-GAAP Gross Profit and Margin
	Three Months Ended March 31,
	2022		2021
	(In thousands)
GAAP gross profit	$ 236,380		$ 176,862
Add: Stock-based compensation expense, including cash settled and employer payroll tax on employee stock transactions⁽¹⁾⁽²⁾	13,357		7,054
Add: Amortization of acquired intangible assets	7,572		266
Non-GAAP gross profit	$ 257,309		$ 184,182
Non-GAAP gross margin	77	%	77	%

We calculate non-GAAP gross profit as GAAP gross profit excluding equity and cash settled stock-based compensation expense allocated to cost of revenue, including employer payroll tax on employee stock transactions and amortization of acquired intangible assets allocated to cost of revenue. Non-GAAP gross margin is calculated as non-GAAP gross profit divided by total revenue.

Non-GAAP Operating Income and Margin
	Three Months Ended March 31,
	2022		2021
	(In thousands)
GAAP operating loss	$ (290,538	)	$ (196,574	)
Add: Stock-based compensation expense, including cash settled and employer payroll tax on employee stock transactions⁽¹⁾⁽²⁾	280,333		202,999
Add: Amortization of acquired intangible assets	13,417		364
Add: Acquisition related costs	839		—
Non-GAAP operating income	$ 4,051		$ 6,789
Non-GAAP operating margin	1	%	3	%

We calculate non-GAAP operating income as GAAP operating loss excluding equity and cash settled stock-based compensation expense, including employer payroll tax on employee stock transactions, amortization of acquired intangible assets, and acquisition related costs. Non-GAAP operating margin is calculated as non-GAAP operating loss divided by total revenue.

Non-GAAP Net Income and Net Income Per Share

	Three Months Ended March 31,
	2022		2021
	(In thousands, except share and per share data)
GAAP net loss	$ (292,325	)	$ (199,854	)
Add: Stock-based compensation expense, including cash settled and employer payroll tax on employee stock transactions⁽¹⁾⁽²⁾	280,333		202,999
Add: Amortization of acquired intangible assets	13,417		364
Add: Acquisition related costs	839		—
Add: Change in fair value of distribution liability for tax sharing agreement	(1,500	)	—
Add: Tax impact of the non-GAAP adjustments	2,685		1,763
Non-GAAP net income	$ 3,449		$ 5,272

Weighted-average Class A and Class B shares used in computing non-GAAP net income per share attributable to common stockholder, basic	575,700,568		482,260,465
Non-GAAP net income per share attributable to common stockholder, basic	$ 0.01		$ 0.01

Weighted-average Class A and Class B shares used in computing non-GAAP net income per share attributable to common stockholder, diluted	576,606,156		482,260,465
Non-GAAP net income per share attributable to common stockholder, diluted	$ 0.01		$ 0.01

We calculate non-GAAP net income as GAAP net loss excluding equity and cash settled stock-based compensation expense, including employer payroll tax on employee stock transactions, amortization of acquired intangible assets, acquisition related costs, changes in the fair value of our distribution liability for our tax sharing agreement with SAP, and the tax impact of the non-GAAP adjustments, as applicable. Non-GAAP net income per share is calculated as non-GAAP net income divided by the weighted-average Class A and Class B shares attributable to common stockholders.

Free Cash Flow and Margin

	Three Months Ended March 31,
	2022				2021
	(In thousands)
Net cash provided by (used in) operating activities	$	23,103		$	(70,085	)
Less: Capital expenditures		(13,173	)		(11,149	)
Free cash flow		9,930			(81,234	)
Free cash flow margin		3	%		(34	)%

We calculate free cash flow as net cash provided by operating activities less capital expenditures. Free cash flow margin is calculated as free cash flow divided by total revenue. We incurred significant cash outflows in connection with the settlement of liability-classified, stock-based awards in accordance with SAP's employee equity compensation programs. Our free cash flow for the three months ended March 31, 2022 and 2021 includes $2.7 million and $72.0 million, respectively, in cash outflows related to the settlement of liability-classified, stock-based awards.

________________

(1) Our stock-based compensation expense reflects the recognition of both equity-classified awards and liability-classified awards. Liability-classified awards are settled in cash in accordance with SAP's employee equity compensation programs. Liability-classified awards are recorded according to mark-to-market accounting. On January 28, 2021, the Company completed a voluntary exchange offer pursuant to which 5.4 million cash-settled legacy restricted stock awards, restricted stock unit (RSU) awards, and options (together, Qualtrics Rights) and 1.3 million cash-settled SAP RSU awards were exchanged into 12.8 million equity-settled Qualtrics RSU awards, representing 93% of the outstanding Qualtrics Rights and SAP RSU awards. On September 13, 2021, the Company completed an additional voluntary exchange offer for certain employees in Australian that were not eligible for the January 28, 2021 exchange, pursuant to which less than 0.1 million cash-settled Qualtrics Rights and SAP RSU awards were exchanged and modified into equity-settled Qualtrics RSU awards.

(2) During the three months ended March 31, 2022, employer payroll tax on employee stock transactions reported in cost of revenue was $0.7 million and employer payroll tax reported in operating expenses was $11.3 million. Employer payroll tax on employee stock transactions was not material during the three months ended March 31, 2021. The amount of employer payroll tax-related items on employee stock transactions is dependent on our stock price and other factors that are beyond our control and do not correlate with the operation of the business. When evaluating the performance of our business and making operating plans, we do not consider these items (for example, when considering the impact of equity award grants, we place a greater emphasis on overall stockholder dilution rather than the accounting charges associated with such grants). We believe it is useful to exclude these expenses in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies and over multiple periods.

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Qualtrics Announces Outstanding First Quarter 2022 Financial Results