Expands AI Receptionist™(AIR) to help businesses never miss a revenue opportunity with lead capture, appointment scheduling, and contextual handover to human agents
Unveils AI Virtual Assistant (AVA) to provide real-time assistance with voice, message, and video communications
Launches AI Conversation Expert (ACE) to unlock business and productivity insights from voice conversations
RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced an agentic voice AI suite that includes AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE).
RingCentral's agentic voice AI suite encompasses every stage of the conversation journey – before, during, and after:
- Before the Conversation — AIR: Ensures businesses never miss a call or opportunity. AIR includes enhanced appointment setting, lead capture for businesses to increase revenue, as well as contextual handover to a human agent.
- During the Conversation — AVA: Provides real-time assistance across interactions, turning every live conversation into action through context-aware guidance, automation, and insights.
- After the Conversation — ACE: Unlocks value from every customer interaction, surfacing insights and recommending actions that improve outcomes across voice, video, and messaging.
"For over two decades, RingCentral has delivered reliable, secure, global voice communications — backed by hundreds of millions in annual R&D. That foundation uniquely positions us to lead the future of Agentic Voice AI," said Vlad Shmunis, Founder, Chairman, and CEO, RingCentral. "With AIR, AVA, and ACE, we're building an ecosystem of agentic intelligence that powers every phase of the conversation — before, during, and after. AIR opens the door, AVA drives the interaction, and ACE connects the dots. Every customer interaction generates valuable data across our global platform, and we're empowering businesses to unlock their data and harness the full potential of voice."
"Voice is having its renaissance moment — and RingCentral is leading the charge," said Zeus Kerravala, Principal Analyst, ZK Research. "After years of investing in secure, enterprise-grade voice intelligence, RingCentral is uniquely positioned to make AI conversational, contextual, and truly agentic. This isn't about replacing people; it's about elevating how we communicate — and RingCentral is showing the world what that future looks like."
AIR: The Front Door to Smarter Customer Engagement
AIR acts as an autonomous voice AI agent that answers calls 24/7, understands customer intent, handles questions, captures leads, and hands off conversations seamlessly with context to a human agent.
New features include:
- Lead Capture with CRM Integration: Ensure every sales opportunity is captured and updated in Salesforce, HubSpot, or AIR's native database — allowing every lead to be logged and followed up.
- Contextual Handover to Human Agents: Seamless transfer of calls, complete with summaries and caller context, ensures customers don't need to repeat themselves when they are connected to live customer support representatives.
- Advanced Appointment Booking: Multi-calendar support allows for agentic-driven coordination across teams and locations.
- AIR for External SIP-based phone systems: Deploy AIR on any SIP-based phone systems, bringing AI-powered call handling to on-prem, cloud, and hybrid setups.
"Using RingCentral's AI Receptionist, the results are undeniable. We saw our monthly appointments increase 14% in the first 4 months, an increase in monthly revenue of over $200,000," said Brian Tucker, Chief Digital Officer, Televero Health, one of the nation's fastest-growing behavioral healthcare providers. "That kind of growth and return on investment is exactly what we need."
AVA: The AI Virtual Assistant for Every User
AVA provides real-time assistance across interactions, through four core capabilities:
- Real-Time Call and Meeting Summaries: Automatically captures key points, open questions, and action items during calls and meetings. It generates polished AI summaries and highlight reels so teams can stay focused on the conversation.
- AI Writer to Compose and Translate Messages: Helps draft, refine, and translate communications across multiple languages, ensuring clarity, professionalism, and consistency across every interaction.
- Dynamic Assistance Across Workflows: Adapts to the user's context — whether in Phone, Text, Meetings, or Chat — surfacing dynamic prompts and relevant actions that evolve with each task.
- Product Adoption and Feature Discovery: Assists users with discovery and management to improve their RingCentral user experience, adoption, and retention.
"By putting trusted voice intelligence at employees' fingertips, AVA makes work more productive and empowering," said Kira Makagon, President & COO, RingCentral. "AVA is your personal virtual assistant that enables you to work smarter, faster, and more efficiently."
ACE: The AI Conversation Expert That Turns Voice Data into Insights
Leveraging and expanding on technology previously marketed as RingSense, ACE unlocks business insights from voice conversations and unifies customer and employee conversations into a single analytics and insight layer across the business. The new Insights module gives leaders real-time visibility into customer sentiment, revenue trends, and team performance, helping them understand the "why" behind performance metrics and take data-driven action faster.
The new Insights module includes:
- Explain: One-click summaries that convert complex data into clear, plain-language executive level insights.
- Investigate: AI-powered root cause analysis with recommended actions and supporting examples.
- Ask ACE: A conversational interface that lets leaders ask questions in natural language, get instant answers, and drive business outcomes.
"AI Conversation Expert provides us with the detailed coaching for individual calls, and the dashboard connects the dots by rolling up all that data into a clear, concise view of the major trends impacting the entire business," said Zach Jecklin, Chief Information Officer, Echo Global Logistics, a leading technology-driven transportation and supply chain management company. "We used to have call data. Now, we have business intelligence. It's that simple."
Availability
AIR is currently available in the US, UK, and Canada. Call our toll-free number 1-8445-TRY-AIR (1-844-587-9247) to chat with Natalie, one of our AI Receptionists, and experience RingCentral AI Receptionist in action.
AVA is available in the U.S. through a controlled availability early access program. RingEX™ customers can request to join the waitlist. Expanded capabilities, including new data connectors and deeper role-based features, will roll out in early 2026.
ACE is currently available for all RingCentral customers. The Insights module is available for select customers with expected general availability in early 2026.
About RingCentral
RingCentral is a global leader in agentic voice AI–powered cloud business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral AI receptionist, virtual assistant, and conversation intelligence address every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
© 2025 RingCentral, Inc. All rights reserved. RingCentral, RingCentral AI Receptionist, RingEX, and the RingCentral logo are trademarks of RingCentral, Inc.
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