RingCentral Named a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service Report for Eleventh Year in a Row
RingCentral ranks #1 in two out of the six product or service Use Case categories and tied #1 for another in Gartner Critical Capabilities for UCaaS report
RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service Report, making this RingCentral's eleventh year in a row being named in the Leaders quadrant. Coupled with ranking #1 in two out of the six product or service Use Case categories and tied #1 for another in the Gartner Critical Capabilities for UCaaS report, RingCentral believes this recognition reflects the power of continuous AI-driven innovation across its portfolio.
"AI has fundamentally changed how businesses engage with their customers — empowering people in every role and unleashing an entirely new era of human potential," said Kira Makagon, President & Chief Operating Officer at RingCentral. "RingCentral sits at the core of this transformation, elevating voice—the most vital channel of communication—into a strategic asset. By transforming voice data into intelligence, we empower businesses to make smarter decisions and achieve meaningful outcomes. We are very proud to be recognized once again by Gartner as a Leader in this year's Magic Quadrant for UCaaS report. As a pioneer in this industry, we feel this recognition is a testament to our commitment to innovation, strong foundation of unmatched reliability, and fierce prioritization of customer success."
RingEX™ is consistently recognized by customers for its reliability, intuitive, feature-rich telephony, and mobility, with seamless integrations across third-party applications.
A trailblazer in integrating UCaaS and CCaaS, the momentum and customer traction of RingCentral's native, AI-first contact center solution, RingCX™, is further elevating unified experiences across employee collaboration and customer engagement.
The 2025 Gartner Critical Capabilities for UCaaS report, which accompanies the Magic Quadrant report, also reveals that RingCentral is ranked #1 in two out of the six product or service Use Case categories and tied for #1 in a third:
- #1 for Telephony-Centric/Heavy Organizations
- #1 for Midsize Enterprises
- #1 for UC with Integrated Contact Center (tied)
To download a complimentary copy of the 2025 Gartner Magic Quadrant for Unified Communications as a Service report, click here.
Gartner, Magic Quadrant for Unified Communications as a Service, By Pankil Sheth, Rafael A Benitez, Megan Marek-Fernandez, Nitin Narang, 23 September, 2025.
Gartner, Critical Capabilities for Unified Communications as a Service, Rafael Benitez, Megan Fernandez, Pankil Sheth, Nitin Narang, October 14, 2025.
Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
About RingCentral
RingCentral is a global leader in AI-powered business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
© 2025 RingCentral, Inc. All rights reserved. RingCentral, RingEX, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20251027900149/en/
PR Contact:
Mariana Leventis
[email protected]
650-562-6545