—ServiceMac honored for continued excellence in mortgage servicing performance for third straight year—
ServiceMac, a mortgage subservicer and a member of the First American family of companies, today announced the company earned Fannie Mae's 2025 Servicer Total Achievement and Rewards™ (STAR™) Performer award in the Solution Delivery and Timeline Management categories. This is the third consecutive year that ServiceMac earned the STAR award in the Solution Delivery category and the first time it has earned recognition in the Timeline Management category. Fannie Mae's STAR Program recognizes high-performing mortgage servicers for competency, capability and overall performance.
"Earning the STAR recognition for a third consecutive year underscores the consistency and effectiveness of our proprietary approach and reflects our commitment to delivering superior customer service to borrowers," said Bob Caruso, president and CEO of ServiceMac. "It's a credit to our expert staff members' dedication to providing industry-leading support for borrowers and continually enhancing our operational excellence."
Since 2011, Fannie Mae's STAR Program recognizes servicers for their exceptional performance and dedication to helping homeowners.
In 2025, ServiceMac expanded its automated servicing capabilities, helping build its loan balances to over $315 billion. ServiceMac onboarded its first portfolio in 2019 and has rapidly grown on the foundation of its robust technology, industry-leading risk management and compliance tools, top-quality customer service, and experienced team members. The company supports mortgage servicing rights holders, master servicers, borrowers, and subservicing needs with more effective and efficient servicing workflows.
About ServiceMac, LLC
ServiceMac, LLC, a member of the First American family of companies, is focused on providing superior technology, products and services for the mortgage industry backed by highly customized service and support. The innovative mortgage subservicing company offers lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability. More information can be found at www.myservicemac.com.
About First American
First American Financial Corporation (NYSE:FAF) is a premier provider of title, settlement, and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 135 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. With total revenue of $7.5 billion in 2025, the company offers its products and services directly and through its agents throughout the United States and abroad. In 2026, First American was named one of the 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine for the eleventh consecutive year. More information about the company can be found at www.firstam.com.
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Media Contact:
Marcus Ginnaty
ServiceMac
(714) 250-3298