Double Digit Growth in Revenue, Operating Income and EPS
Company Raises Full Year 2023 Guidance for Revenue and EPS

NICE (NASDAQ:NICE) today announced results for the second quarter ended June 30, 2023, as compared to the corresponding period of the previous year.

Second Quarter 2023 Financial Highlights

*GAAP*	*Non-GAAP*
Total revenue was $581.1 million and increased 10%	Total revenue was $581.1 million and increased 10%
Cloud revenue was $381.9 million and increased 23%	Cloud revenue was $381.9 million and increased 23%
Cloud gross margin was 64.7% compared to 63.6% last year	Cloud gross margin was 70.3% compared to 70.1% last year
Operating income was $105.4 million and increased 24%	Operating income was $169.6 million and increased 10%
Operating margin was 18.1% compared to 16.0% last year	Operating margin was 29.2% compared to 29.0% last year
Diluted EPS was $1.31 and increased 33%	Diluted EPS was $2.13 and increased 15%
Operating cash flow was $65.3 million

"Our second quarter results were marked by a strong financial performance across the board with 10% total revenue growth driven by a 23% increase in cloud revenue. Additionally, our industry-leading profitability continued unabated with further expansion in our cloud gross margin along with double-digit growth in operating income and earnings per share," said Barak Eilam, CEO of NICE.

Mr. Eilam continued, "The market is characterized by a fast-moving transition to the cloud by large enterprises coupled with strong demand to incorporate AI into their customer service organizations. NICE is well positioned to leverage these dynamics as we have been smartly investing over the past several years in both the cloud and AI to deliver the industry-leading, AI powered cloud platform in CXone. Supported by a robust capital structure and industry-best profitability, our investments continue to deliver results highlighted by 70% growth in digital bookings and a record bookings quarter for Enlighten, our AI foundation, that underlies the entire CXone platform."

GAAP Financial Highlights for the Second Quarter Ended June 30:

Revenues: Second quarter 2023 total revenues increased 10% to $581.1 million compared to $530.6 million for the second quarter of 2022.

Gross Profit: Second quarter 2023 gross profit was $391.4 million compared to $365.7 million for the second quarter of 2022. Second quarter 2023 gross margin was 67.4% compared to 68.9% for the second quarter of 2022.

Operating Income: Second quarter 2023 operating income increased 24% to $105.4 million compared to $84.7 million for the second quarter of 2022. Second quarter 2023 operating margin was 18.1% compared to 16.0% for the second quarter of 2022.

Net Income: Second quarter 2023 net income increased 33% to $87.4 million compared to $65.6 million for the second quarter of 2022. Second quarter 2023 net income margin was 15.0% compared to 12.4% for the second quarter of 2022.

Fully Diluted Earnings Per Share: Fully diluted earnings per share for the second quarter of 2023 increased 33% to $1.31 compared to $0.99 in the second quarter of 2022.

Operating Cash Flow and Cash Balance: Second quarter 2023 operating cash flow was $65.3 million. In the second quarter 2023, $65.2 million was used for share repurchases. As of June 30, 2023, total cash and cash equivalents, and short-term investments were $1,662.4 million. Our debt, net of a hedge instrument, was $543.1 million, resulting in net cash and investments of $1,119.3 million.

Non-GAAP Financial Highlights for the Second Quarter Ended June 30:

Revenues: Second quarter 2023 total revenues increased 10% to $581.1 million compared to $530.6 million for the second quarter of 2022.

Gross Profit: Second quarter 2023 Non-GAAP gross profit increased to $416.3 million compared to $388.9 million for the second quarter of 2022. Second quarter 2023 Non-GAAP gross margin was 71.6% compared to 73.3% for the second quarter of 2022.

Operating Income: Second quarter 2023 Non-GAAP operating income increased 10% to $169.6 million compared to $154.0 million for the second quarter of 2022. Second quarter 2023 Non-GAAP operating margin was 29.2% compared to 29.0% for the second quarter of 2022.

Net Income: Second quarter 2023 Non-GAAP net income increased 15% to $141.5 million compared to $123.2 million for the second quarter of 2022. Second quarter 2023 Non-GAAP net income margin totaled 24.4% compared to 23.2% for the second quarter of 2022.

Fully Diluted Earnings Per Share: Second quarter 2023 Non-GAAP fully diluted earnings per share increased 15% to $2.13 compared to $1.86 for the second quarter of 2022.

Third Quarter and Full Year 2023 Guidance:

Third Quarter 2023:

Third quarter 2023 Non-GAAP total revenues are expected to be in a range of $590 million to $600 million, representing 7% growth year over year at the midpoint.

Third quarter 2023 Non-GAAP fully diluted earnings per share are expected to be in a range of $2.10 to $2.20, representing 12% growth year over year at the midpoint.

Raising Full Year 2023 Guidance:

The Company increased full-year 2023 Non-GAAP total revenues to an expected range of $2,353 million to $2,373 million, representing 8% growth at the midpoint compared to full year 2022.

The Company increased full-year 2023 Non-GAAP fully diluted earnings per share to an expected range of $8.40 to $8.60, representing 12% growth at the midpoint compared to full year 2022.

Quarterly Results Conference Call

NICE management will host its earnings conference call today August 17, 2023, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the results and the company's outlook. To participate in the call, please dial into the following numbers: United States 1-877-407-4018 or +1-201-689-8471, United Kingdom 0-800-756-3429, Israel 1-809-406-247. The call will be webcast live on the Company's website at https://www.nice.com/investor-relations/upcoming-event.

Explanation of Non-GAAP measures

Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, amortization of discount on debt and loss from extinguishment of debt and the tax effect of the Non-GAAP adjustments.

The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business. We believe Non-GAAP financial measures are useful to investors as a measure of the ongoing performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.

About NICE

NICE (NASDAQ:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company's management regarding the future of the Company's business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Examples of forward-looking statements include guidance regarding the Company's revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.

Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company's growth strategy, success and growth of the Company's cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and legislation impacting the Company's business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the COVID-19 pandemic, that may disrupt our business and the global economy and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC").

You are encouraged to carefully review the section entitled "Risk Factors" in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.

NICE LTD. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
U.S. dollars in thousands

	June 30,		December 31,
	2023		2022
	Unaudited		Audited

ASSETS

CURRENT ASSETS:
Cash and cash equivalents	$	598,079	$	529,596
Short-term investments		1,064,304		1,041,943
Trade receivables		513,881		518,517
Debt hedge option		133,517		122,323
Prepaid expenses and other current assets		204,080		204,754

Total current assets		2,513,861		2,417,133

LONG-TERM ASSETS:
Property and equipment, net		171,203		159,285
Deferred tax assets		132,264		116,889
Other intangible assets, net		162,044		209,605
Operating lease right-of-use assets		100,022		102,893
Goodwill		1,623,549		1,617,118
Prepaid expenses and other long-term assets		226,395		231,496

Total long-term assets		2,415,477		2,437,286

TOTAL ASSETS	$	4,929,338	$	4,854,419

LIABILITIES AND SHAREHOLDERS' EQUITY

CURRENT LIABILITIES:
Trade payables	$	45,269	$	56,019
Deferred revenues and advances from customers		361,764		338,930
Current maturities of operating leases		12,911		13,525
Debt		220,427		209,292
Accrued expenses and other liabilities		446,299		523,451

Total current liabilities		1,086,670		1,141,217

LONG-TERM LIABILITIES:
Deferred revenues and advances from customers		50,946		57,211
Operating leases		95,100		99,262
Deferred tax liabilities		6,709		7,336
Debt		456,223		455,382
Other long-term liabilities		38,888		38,588

Total long-term liabilities		647,866		657,779

SHAREHOLDERS' EQUITY
Nice Ltd's equity		3,182,461		3,042,085
Non-controlling interests		12,341		13,338

Total shareholders' equity		3,194,802		3,055,423

TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY	$	4,929,338	$	4,854,419

NICE LTD. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME
U.S. dollars in thousands (except per share amounts)

	Quarter ended				Year to date
	June 30,				June 30,
	2023		2022		2023		2022
	Unaudited		Unaudited		Unaudited		Unaudited

Revenue:
Cloud	$	381,948	$	311,394	$	749,515	$	605,986
Services		158,945		166,733		318,802		323,707
Product		40,220		52,454		84,655		128,317
Total revenue		581,113		530,581		1,152,972		1,058,010

Cost of revenue:
Cloud		134,984		113,441		266,580		226,790
Services		47,019		44,994		94,924		91,902
Product		7,710		6,489		14,805		13,234
Total cost of revenue		189,713		164,924		376,309		331,926

Gross profit		391,400		365,657		776,663		726,084

Operating expenses:
Research and development, net		78,640		73,482		156,741		150,060
Selling and marketing		151,964		150,410		300,443		303,028
General and administrative		55,367		57,075		120,543		115,942
Total operating expenses		285,971		280,967		577,727		569,030

Operating income		105,429		84,690		198,936		157,054

Financial and other expense/(income), net		(9,350)		50		(18,071)		(436)

Income before tax		114,779		84,640		217,007		157,490
Taxes on income		27,424		19,068		52,711		33,977
Net income	$	87,355	$	65,572	$	164,296	$	123,513

Earnings per share:
Basic	$	1.37	$	1.03	$	2.57	$	1.94
Diluted	$	1.31	$	0.99	$	2.47	$	1.86

Weighted average shares outstanding:
Basic		63,723		63,806		63,831		63,775
Diluted		66,435		66,274		66,548		66,563

NICE LTD. AND SUBSIDIARIES
CONSOLIDATED CASH FLOW STATEMENTS
U.S. dollars in thousands

	Quarter ended				Year to date
	June 30,				June 30,
	2023		2022		2023		2022
	Unaudited		Unaudited		Unaudited		Unaudited
Operating Activities
Net income	$	87,355	$	65,572	$	164,296	$	123,513
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		42,033		42,202		83,879		86,483
Share-based compensation		39,314		43,109		84,275		91,293
Amortization of premium and discount and accrued interest on marketable securities		(224)		1,254		1,046		5,072
Deferred taxes, net		(8,994)		(10,248)		(16,872)		(12,044)
Changes in operating assets and liabilities:
Trade Receivables, net		(8,665)		(49,596)		8,087		(70,855)
Prepaid expenses and other current assets		(10,674)		(11,479)		(22,046)		(40,410)
Operating lease right-of-use assets		2,435		3,941		5,503		7,883
Trade payables		(9,668)		15,354		(10,848)		24,432
Accrued expenses and other current liabilities		(48,832)		(63,560)		(49,526)		(34,331)
Deferred revenue		(18,424)		(15,718)		14,823		36,631
Operating lease liabilities		(3,494)		(6,997)		(7,401)		(11,994)
Amortization of discount on long-term debt		1,129		1,151		2,283		2,288
Loss from extinguishment of debt		37		113		37		1,205
Other		1,926		933		2,789		(424)
Net cash provided by operating activities		65,254		16,031		260,325		208,742

Investing Activities
Purchase of property and equipment		(4,513)		(5,301)		(17,619)		(14,885)
Purchase of Investments		(121,817)		(123,536)		(191,359)		(221,802)
Proceeds from Investments		107,653		79,924		172,552		181,590
Capitalization of internal use software costs		(14,491)		(13,073)		(28,627)		(23,744)
Other		-		276		-		276
Net cash used in investing activities		(33,168)		(61,710)		(65,053)		(78,565)

Financing Activities
Proceeds from issuance of shares upon exercise of options		765		198		1,724		273
Purchase of treasury shares		(65,196)		(34,070)		(129,911)		(97,912)
Dividends paid to noncontrolling interest		-		(376)		(1,480)		(376)
Repayment of debt		(1,534)		(2,017)		(1,534)		(20,110)
Net cash used in financing activities		(65,965)		(36,265)		(131,201)		(118,125)

Effect of exchange rates on cash and cash equivalents		546		(5,702)		1,713		(6,639)

Net change in cash, cash equivalents and restricted cash		(33,333)		(87,646)		65,784		5,413
Cash, cash equivalents and restricted cash, beginning of period	$	632,212	$	471,715	$	533,095	$	378,656

Cash, cash equivalents and restricted cash, end of period	$	598,879	$	384,069	$	598,879	$	384,069

Reconciliation of cash, cash equivalents and restricted cash reported in the consolidated balance sheet:
Cash and cash equivalents	$	598,079	$	382,219	$	598,079	$	382,219
Restricted cash included in other current assets	$	800	$	1,850	$	800	$	1,850
Total cash, cash equivalents and restricted cash shown in the statement of cash flows	$	598,879	$	384,069	$	598,879	$	384,069

NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP RESULTS
U.S. dollars in thousands (except per share amounts)

	Quarter ended				Year to date
	June 30,				June 30,
	2023		2022		2023		2022
GAAP revenues	$	581,113	$	530,581	$	1,152,972	$	1,058,010
Non-GAAP revenues	$	581,113	$	530,581	$	1,152,972	$	1,058,010


GAAP cost of revenue	$	189,713	$	164,924	$	376,309	$	331,926
Amortization of acquired intangible assets on cost of cloud		(19,396)		(18,623)		(38,765)		(37,287)
Amortization of acquired intangible assets on cost of services		-		-		-		(377)
Amortization of acquired intangible assets on cost of product		(257)		(258)		(506)		(534)
Valuation adjustment on acquired deferred cost of cloud		-		13		-		28
Cost of cloud revenue adjustment (1)		(2,253)		(1,741)		(4,200)		(4,070)
Cost of services revenue adjustment (1)		(2,864)		(2,519)		(5,748)		(5,486)
Cost of product revenue adjustment (1)		(140)		(134)		(278)		(266)
Non-GAAP cost of revenue	$	164,803	$	141,662	$	326,812	$	283,934


GAAP gross profit	$	391,400	$	365,657	$	776,663	$	726,084
Gross profit adjustments		24,910		23,262		49,497		47,992
Non-GAAP gross profit	$	416,310	$	388,919	$	826,160	$	774,076


GAAP operating expenses	$	285,971	$	280,967	$	577,727	$	569,030
Research and development (1)		(7,783)		(7,886)		(16,181)		(16,401)
Sales and marketing (1)		(13,055)		(13,129)		(24,157)		(29,398)
General and administrative (1)		(14,059)		(18,086)		(35,355)		(36,486)
Amortization of acquired intangible assets		(4,428)		(6,963)		(8,943)		(15,774)
Valuation adjustment on acquired deferred commission		36		52		76		105
Non-GAAP operating expenses	$	246,682	$	234,955	$	493,167	$	471,076


GAAP financial and other income, net	$	(9,350)	$	50	$	(18,071)	$	(436)
Amortization of discount and loss of extinguishment on debt		(1,166)		(1,264)		(2,320)		(3,493)
Change in fair value of contingent consideration		(578)		-		(578)		-
Non-GAAP financial and other income, net		(11,094)		(1,214)		(20,969)		(3,929)


GAAP taxes on income	$	27,424	$	19,068	$	52,711	$	33,977
Tax adjustments re non-GAAP adjustments		11,793		12,911		24,101		29,262
Non-GAAP taxes on income	$	39,217	$	31,979	$	76,812	$	63,239


GAAP net income	$	87,355	$	65,572	$	164,296	$	123,513
Valuation adjustment on acquired deferred cost of cloud revenue		-		(13)		-		(28)
Amortization of acquired intangible assets		24,081		25,844		48,214		53,972
Valuation adjustment on acquired deferred commission		(36)		(52)		(76)		(105)
Share-based compensation (1)		40,154		43,495		85,919		92,109
Amortization of discount and loss of extinguishment on debt		1,166		1,264		2,320		3,493
Change in fair value of contingent consideration		578		-		578		-
Tax adjustments re non-GAAP adjustments		(11,793)		(12,911)		(24,101)		(29,262)
Non-GAAP net income	$	141,505	$	123,199	$	277,150	$	243,692


GAAP diluted earnings per share	$	1.31	$	0.99	$	2.47	$	1.86

Non-GAAP diluted earnings per share	$	2.13	$	1.86	$	4.16	$	3.66

Shares used in computing GAAP diluted earnings per share		66,435		66,274		66,548		66,563

Shares used in computing non-GAAP diluted earnings per share		66,435		66,274		66,548		66,563

NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP RESULTS (continued)
U.S. dollars in thousands


(1)	Share-based Compensation
		Quarter ended				Year to date
		June 30,				June 30,
		2023		2022		2023		2022

	Cost of cloud revenue	$	2,253	$	1,741	$	4,200	$	4,070
	Cost of services revenue		2,864		2,519		5,748		5,486
	Cost of product revenue		140		134		278		266
	Research and development		7,783		7,886		16,181		16,401
	Sales and marketing		13,055		13,129		24,157		29,398
	General and administrative		14,059		18,086		35,355		36,486
		$	40,154	$	43,495	$	85,919	$	92,107

View source version on businesswire.com: https://www.businesswire.com/news/home/20230817131473/en/

NICE Reports 23% Year-Over-Year Cloud Revenue Growth in Second Quarter 2023