NICE Ltd. provides enterprise software solutions worldwide. The company operates in two segments, Customer Engagement, and Financial Crime and Compliance. It offers CXone, a cloud native open platform that supports contact centers ranging from small single sites to distributed remote agents and enterprises; and a digital-first omnichannel customer engagement platform that supports various digital and self-service channels, which allows organizations to add and integrate new and emerging channels. The company also provides AI driven smarter processes, agile workforce engagement, and customer experience management solutions. In addition, it offers NICE platform, a financial crime and compliance solution that handles various process, including detection, investigation, remediation, and reporting; and X-Sight, a cloud-based financial crime risk management platform-as-a-service. Further, the company provides professional service and support at various stages of the technology lifecycle, including defining requirements, planning, design, implementation, customization, optimization, maintenance, and ongoing support. NICE Ltd. sells its solutions directly to customers, as well as indirectly through selected partners. The company was formerly known as NICE-Systems Ltd. and changed its name to NICE Ltd. in June 2016. NICE Ltd. was founded in 1986 and is based in Ra'anana, Israel.
IPO Year:
Exchange: NASDAQ
Website: nice.com
| Date | Price Target | Rating | Analyst |
|---|---|---|---|
| 1/17/2025 | $176.00 | Neutral | Cantor Fitzgerald |
| 12/19/2024 | $215.00 → $200.00 | Buy → Hold | Jefferies |
| 11/15/2024 | Outperform → Perform | Oppenheimer | |
| 11/14/2024 | Overweight → Neutral | Piper Sandler | |
| 4/23/2024 | $285.00 | Buy | Rosenblatt |
| 3/13/2024 | $250.00 → $300.00 | Neutral → Buy | DA Davidson |
| 1/30/2024 | $300.00 | Outperform | Northland Capital |
| 10/16/2023 | $225.00 → $220.00 | Equal-Weight → Overweight | Morgan Stanley |
| 9/29/2023 | $190.00 | Neutral | DA Davidson |
| 7/26/2023 | Outperform | William Blair |
From cost savings to faster resolution times, winners demonstrate how CXone Mpower is redefining what's possible in customer experience NiCE (NASDAQ:NICE) today announced the winners of the 2025 CX Excellence Awards, honoring organizations that are transforming customer service with CXone Mpower. The 15 award winners across seven categories were honored at Interactions 2025, the industry's leading CX event. This year's winners exemplify how advanced AI and automation can drive extraordinary operational and business outcomes - while bringing to life NiCE's mission to create a NiCE world where exceptional, connected experiences are the norm, not the exception. The CX Excellence Award winn
This year's honorees played a pivotal role in accelerating CXone Mpower adoption and scaling the impact of customer service automation globally NiCE (NASDAQ:NICE) today announced the winners of the NiCE Elite Partners of the Year award at Interactions 2025, the industry's largest customer experience event, taking place in Las Vegas. The winning partners were recognized for their exceptional contributions to expanding CXone Mpower's global footprint, enabling more organizations to deliver connected, proactive and automated customer service. Selected for their commitment to deepening expertise through advanced certifications and delivering differentiated value to customers, the winners ex
In the campaign, Bell is recognized as the "Nicest Person in the World," helping to create AI-powered experiences that are smart, secure and genuinely human across service, safety and financial integrity NiCE (NASDAQ:NICE) today unveiled its newest global campaign starring award-winning actress, producer, and entrepreneur Kristen Bell, celebrating what it means to be truly "nice" in a world driven by AI. Representing a bold new vision, NiCE empowers brands to deliver AI-powered experiences that are proactive, human-centered and intuitive – whether connecting with customers, protecting communities or combatting financial crime. For more information, click here. The campaign shines a spot
Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the enterprise NiCE (NASDAQ:NICE) today announced the next evolution of its strategic relationship with Amazon Web Services, Inc. (AWS), announcing a new collaboration to accelerate a shared vision to innovate the development, deployment and scaling of intelligent AI-powered solutions purpose-built for end-to-end customer service automation. Together, NiCE and AWS bring improved enterprise capabilities combining NiCE's leadership in customer service automation, deep domain expertise, and rich interaction data with
Unlike one-dimensional AI agents, Mpower Agents are uniquely built to work across the entire enterprise – front, middle and back office – to automate complete journeys, not just conversations NiCE (NASDAQ:NICE) today announced the launch of CXone Mpower Agents, a groundbreaking innovation that enables fully automated, AI agents to be created and deployed in seconds and immediately work across the customer service ecosystem – from self-service to mid-office approvals to back-end fulfillment. Mpower Agents make use of CXone Mpower's proprietary CX AI models, trained on rich use case-specific data and optimized workflows based on the actions of the best employees. They actively move across s
NiCE and Snowflake will deliver open, flexible and seamless access to customer interaction data, unlocking actionable insights and accelerating enterprise-wide innovation NiCE (NASDAQ:NICE) today announced a strategic collaboration with Snowflake, the AI Data Cloud company, to unlock the full value of customer interaction data by enabling seamless, secure data sharing across the front, middle and back office through Snowflake Secure Data Sharing. This collaboration combines NiCE CXone Mpower's industry-leading AI for customer service automation with Snowflake's easy, connected, and trusted platform, enabling joint customers to seamlessly access and update data to automate customer service
H&R Block is now well-positioned to scale rapidly during the annual U.S. tax season surge, empowering thousands of agents to deliver seamless support to millions of customers NiCE (NASDAQ:NICE) today announced that H&R Block, the world leader in online and in-office tax preparation, is successfully transforming its customer service operations into a digital-first, AI-powered care organization with NiCE CXone Mpower. This transformation marks a strategic shift from a traditional brick-and-mortar retail servicing model to a digital-first scalable customer care ecosystem built on advanced AI and customer service automation. H&R Block's transformation began with an accelerated 60-day migrat
KeyBank also leverages NiCE for its workforce augmentation capabilities utilizing intelligent automation to streamline operations and drive productivity across service touchpoints NiCE Actimize, a NiCE (NASDAQ:NICE) business, today announced that KeyBank has increased the modernization of its financial crime operations with the X-Sight AI Enterprise Platform, an advanced portfolio of solutions which effectively address the financial services institutions' (FIs) most pressing challenges. KeyBank is one of the nation's largest bank-based FIs. KeyBank's objectives in its modernization were to tackle a variety of operational challenges, while enhancing overall efficiency. Now fully live wit
In collaboration with Route 101, the Department for Work and Pensions (DWP) will deploy NiCE's CXone Mpower platform in a UK-sovereign environment to improve citizen services while ensuring data sovereignty NiCE (NASDAQ:NICE) announced today in collaboration with Route 101, a NiCE platinum partner, a major contract win with the Department for Work and Pensions (DWP) of the UK government. This contract will see Route 101 and NiCE collaborate to enable the transformation of citizen experiences with the delivery of a UK-sovereign Citizen Experience Platform (CXP), powered by NiCE's CXone Mpower and hosted in a secure, UK-based cloud environment. This initiative will drive service innovation
NiCE (NASDAQ:NICE) will be webcasting its Financial Analyst and Investor Day on Tuesday, June 17, 2025 at 2:00 p.m. ET, live from Las Vegas in conjunction with its Interactions annual user conference. The webcast will be accessible from the Company's investor relations website at www.nice.com/company/investors/upcoming-event. A replay of the webcast will also be available on the website after the event. About NiCE NiCE (NASDAQ:NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Tru