Pega’s AI-powered platform recognized for agent and app development capabilities, with Pega Blueprint excelling in workflow design

Pegasystems Inc. (NASDAQ:PEGA), the enterprise AI software company for mission-critical work, today announced Forrester Research named Pega a Leader in The Forrester Wave^TM: AI Platforms, Q3 2026 (1). Pega received the highest scores possible in eight of the 19 total evaluation criteria.

The report explains, "Pegasystems offers a comprehensive AI Platform with roots in workflow automation, customer offer personalization using machine learning, and sophisticated decisioning," and goes on to state that "Pegasystems’ mantra of "Design for people, build for change" extends to helping global enterprises build AI apps that assist employees and customers as well as automate complex, regulated business workflows."

Forrester’s evaluation explains, "Pegasystems’ agent and app development tools excel, especially for workflows via its Blueprint capability," and notes that Pega customers "appreciate the platform’s ease of use for technical developers and business users alike in creating hybrid workflows that combine business processes with agents."

The report’s profile on Pega concludes that "Pegasystems is a good fit for customers that wish to implement complex, regulated workflows using AI agents."

Pega was among the 15 most significant AI platform providers evaluated and received the highest scores possible in the Current Offering criteria of agent development, AppGen tools, cohesive experience, and governance controls. It also received the highest scores possible in the Strategy criteria of innovation, roadmap, partner ecosystem, and community.

Forrester evaluated Pega Infinity^TM, Pega’s AI suite of products designed to help enterprises scale AI with confidence. The evaluation included Pega Platform^TM, Pega’s application development platform for designing, automating, and optimizing business workflows that improve efficiency and customer experiences, and Pega Customer Decision Hub^TM, Pega’s AI-powered decisioning platform that delivers next-best actions to personalize customer engagement at scale. The report also evaluated Pega Blueprint AI^TM, Pega’s design agent that transforms operational insights into agentic workflows.

This report is among Pega's recent analyst recognition for its enterprise AI and automation capabilities. Pega was recognized as a Leader in the Gartner ® Magic Quadrant for Process Intelligence Platforms (2), The Forrester Wave^TM: Real-Time Interaction Management Software (RTIMS), Q4 2025 report (3), the Gartner® Magic Quadrant for Business Orchestration and Automation Technologies (4), The Forrester Wave™ for Digital Process Automation, Q3 2025 report (5), the Gartner® Magic Quadrant for Process Mining Platforms 2025 (6), and a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2025 (7). For more background and additional analyst reports, visit www.pega.com/analyst-reports.

Quotes & Commentary:

"As organizations continue to invest in AI, many are still seeking effective ways to orchestrate AI across people, systems, and workflows to deliver measurable business outcomes," said Kerim Akgonul, chief product officer, Pega. "We believe this recognition from Forrester further validates Pega’s approach to enterprise AI. By bringing together governance, AI, workflow automation, and decisioning in a single platform, Pega enables organizations to move from AI design to execution faster and with confidence, while its no per-token pricing model helps ensure predictable outcomes, predictable costs, and maximum business value."

Supporting Resources:

Report complimentary access: The Forrester Wave^TM: AI Platforms, Q3 2026
Product information: Pega Infinity
Product information: Pega Platform
Product information: Pega Customer Decision Hub
Product information: Pega Blueprint AI

Forrester Research, "The Forrester Wave™: AI Platforms, Q3 2026" by Mike Gualtieri and Rowan Curran, with contributors Sudha Maheshwari, Kylie Cadogan, and Jen Barton
Gartner, Inc., "Magic Quadrant for Process Intelligence, Q2 2026," by Tushar Srivastava, David Sugden, Marc Kerremans, May 5, 2026
Forrester Research, "The Forrester Wave™: Real-Time Interaction Management (RTIM) Software, Q4 2025" by Rusty Warner, with contributors Martin Gill, Emily Doherty, and Christine Turley, November 17, 2025
Gartner, Inc.," Magic Quadrant for Business Orchestration and Automation Technology, Q3 2025," by Saikat Ray, Tushar Srivastava, Marc Kerremans, Arthur Villa, Cathy Tornbohm, Sachin Joshi, October 15, 2025
Forrester Research, "The Forrester Wave™: Digital Process Automation Software, Q3 2025," by Crair Le Clair, with contributions from Chris Gardner, Renee Taylor – Huot, Faith Born, and Kara Hartig, October 2025
Gartner, Inc., "Magic Quadrant for Process Mining Platforms, Q1, 2025," by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025
Forrester Research, "The Forrester Wave™: AI Decisioning Platforms, Q2 2025," by Mike Gualtieri with contributions from Sudha Maheshwari, Bardia Razzaghi, and Jen Barton, June 10, 2025

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity here.

About Pega

Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can't afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world's largest organizations have trusted Pega to turn transformation ambition into durable results. Learn more at pega.com.

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Press Contact:

Ilena Ryan

Pegasystems

ilena.ryan@pega.com