Latest authorization expands access to AI-powered workflow automation, decisioning, and process optimization capabilities for mission-critical government operations

Pegasystems Inc. (NASDAQ:PEGA), the enterprise AI software company for mission-critical work, today announced it has expanded the FedRAMP Class D Certified capabilities available within Pega Cloud® for Government. This latest certification (formerly known as FedRAMP High Authorized) adds a broad set of Pega’s AI-powered workflow automation, decisioning, and process optimization capabilities to Pega Cloud for Government, enabling federal agencies to streamline operations, improve service delivery, and make more effective use of AI while maintaining compliance with federal requirements.

Market Context: The Race to Modernize Federal Systems

Federal agencies are under pressure to improve constituent experiences and optimize operations while meeting stringent compliance and operational requirements. The U.S. Government Accountability Office has reported that a significant portion of federal IT spending goes toward maintaining legacy systems, underscoring the need for agencies to make existing operations more effective. To support these goals, agencies need platforms that can unify workflows, decisions, and constituent interactions while supporting the requirements of sensitive government environments.

A Closer Look: What’s New in Pega Cloud for Government

Pega Cloud for Government helps agencies address this challenge by bringing together AI, decisioning, workflow automation, and case management capabilities on a single enterprise platform. With these FedRAMP Class D Certified capabilities now available in Pega Cloud for Government, agencies can expand how they use them for mission-critical work. Key newly authorized capabilities include:

Build, automate, and optimize: Pega Platform™ brings together AI, case management, workflow automation, and application development capabilities on a single platform to help agencies design, run, and continuously improve mission-critical processes and constituent engagements.
Deploy AI-driven decisioning: Pega Customer Decision Hub™ enables agencies to apply real-time decisioning and AI-powered next-best-action intelligence to citizen engagement, benefits administration, and service delivery initiatives.
Automate complex workflows: Pega Process AI™ applies AI to help identify inefficiencies, automate routine work, and improve execution of complex processes, enabling agencies to operate more effectively.
Intelligently manage collections: Pega Collections™ helps agencies manage financial obligations and recovery programs through intelligent prioritization, decisioning, and engagement strategies.
Connect hybrid environments: Pega PremBridge™ enables secure connectivity between Pega Cloud-hosted capabilities and agency-managed AI environments, helping organizations extend the value of existing AI investments while supporting hybrid operating models.

The FedRAMP standardization program assessed these capabilities in Pega Cloud for Government across hundreds of security controls for security and risk management vulnerabilities. FedRAMP Class D Certified status validates that Pega Cloud for Government can help mitigate the unique risks associated with cloud computing environments and the sensitive nature of high-impact federal data.

Background: Pega Cloud for Government

Pega Cloud for Government provides workflow automation tools, environments, and operational support for some of the largest government agencies worldwide. The solution connects data and systems across operational silos, helping streamline organizational complexity while improving service delivery. It also offers agencies the flexibility to scale to meet changing mission requirements while maintaining compliance with critical government standards. Powered by AWS GovCloud, Pega Cloud for Government can run highly sensitive government workloads with the production-grade capabilities government agencies require.

Availability: How to Access New Pega Cloud for Government Capabilities

The newly authorized capabilities are available now within Pega Cloud for Government. For more information, visit www.pega.com/industries/government/cloud.

Quotes & Commentary

"Federal agencies are under constant pressure to improve the experiences they deliver while managing increasingly complex operations and mission requirements," said Doug Averill, vice president, global industry market leader, government, Pega. "By expanding the FedRAMP Class D Certified capabilities available in Pega Cloud for Government, we’re giving agencies access to more of Pega’s industry-leading workflow automation, decisioning, and AI capabilities in an environment aligned to their most demanding operational needs."

About Pega

Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can't afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world's largest organizations have trusted Pega to turn transformation ambition into durable results. Learn more at pega.com.

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Press Contact:

Sean Audet

sean.audet@pega.com

Pega on LinkedIn