FRSH vs NOW

Freshworks Inc.

Freshworks Inc. develops software solutions for businesses worldwide. It offers Freshdesk, a solution that empower the support team to work together and resolve customer issues; Freshworks CRM, a solution that keep sales team in the know about prospects and close deals; Freshworks 360, a sales, support, marketing, and success platform; and Freshservice, a solution to streamline information technology service and manage internal requests from the employees. The company also provides Freshchat, a solution to engage with website visitors and product users for sales and customer success; Freshmarketer, an marketing automation solution to acquire, engage, and retain customers; Freshcaller, a solution to reimagine cloud-based phone system for businesses of various sizes; and Freshteam, a solution to recruit and onboard top talent, as well as manage employee data and time off. In addition, it offers Freshrelease, an agile project management software for development teams to plan, track, test, and ship; Freshsuccess, a solution to protect revenue, increase customer lifetime value, and strengthen customer relationships; Freshconnect, a solution that enable teams, partners, and agents to collaborate with full context; Freshping, a solution to monitor website availability, and get alerts and status pages; and Freshstatus, a solution to setup hosted public status page. Further, the company provides The Freshworks Customer-for-Life Cloud that powers the next generation of customer engagement, giving the organization the ability to move past managing leads to nurturing customer relationships. It has a strategic partnership with Tata Consultancy Services. Freshworks Inc. was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. The company was incorporated in 2010 and is based in San Mateo, California with additional locations in Chennai, Hyderabad, and Bengaluru, India; London, United Kingdom; Sydney and Melbourne, Australia; Berlin, Germany; Paris, France; Singapore; Utrecht, the Netherlands; and Denver, Colorado.

ServiceNow Inc.

ServiceNow, Inc. provides enterprise cloud computing solutions that defines, structures, consolidates, manages, and automates services for enterprises worldwide. It operates the Now platform that offers workflow automation, artificial intelligence, machine learning, performance analytics, electronic service catalogs and portals, configuration management systems, data benchmarking, encryption, and collaboration and development tools. The company also provides information technology (IT) service management applications; IT service management product suite for enterprise's employees, customers, and partners; IT business management product suite to manage IT priorities; IT operations management product that connects a customer's physical and cloud-based IT infrastructure; IT Asset Management to automate IT asset lifecycles; and enterprise development operations product for developers' toolchain. In addition, it offers security incident management, threat enrichment intelligence, vulnerability response management, and security incident intelligence sharing security operation products; governance, risk, and compliance product to create policies and controls; human resources, legal, and workplace service delivery products; safe workplace applications; customer service management product; and field service management applications. Further, it provides App Engine product; IntegrationHub enables application to extend workflows; and professional, training, and customer support services. It serves government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products. It sells its products through direct sales team and resale partners. The company was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012. The company was incorporated in 2004 and is headquartered in Santa Clara, California.